Summary
Overview
Work History
Education
Skills
Timeline
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Emily Covey

Mesa

Summary

Accomplished professional recognized for strengthening customer relationships and resolving complex service challenges with efficiency. Proficient at problem-solving and enhancing service quality, I foster strong connections with clients and colleagues alike. My leadership experience as Program Director has honed my decision-making skills, driving team success and operational efficiency.

Overview

7
7
years of professional experience

Work History

Social Media Manager

Wheeler Air Conditioning
02.2023 - Current
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Tracked key performance indicators to measure success of campaigns.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Restaurant Waiter

Tiltworks Brewery
01.2023 - 05.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Increased sales by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Program Director

Brain Balance Achievement Centers
03.2018 - 03.2020
  • Maintained and updated project related documents.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Provided ongoing direction and leadership for program operations.
  • Recruited and trained staff to upgrade collective team skills.

Education

UX/UI Design Certificaton - User Research And Interface Design

Thinkful Inc.
New York, NY
05-2022

High School Diploma -

Southwest Highschool
St. George, UT
06-2016

Skills

  • Complaint resolution
  • Service quality
  • Beverage knowledge
  • Customer service
  • Conflict management
  • Problem-solving
  • Courteous demeanor
  • Customer relations
  • Decision-making

Timeline

Social Media Manager

Wheeler Air Conditioning
02.2023 - Current

Restaurant Waiter

Tiltworks Brewery
01.2023 - 05.2023

Program Director

Brain Balance Achievement Centers
03.2018 - 03.2020

UX/UI Design Certificaton - User Research And Interface Design

Thinkful Inc.

High School Diploma -

Southwest Highschool

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Emily Covey