Emily Ferguson
Phoenix,Arizona
Summary
Enthusiastic Sales Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the hotel industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always ready to be positive and helpful with team members or guests.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
CIVANA Resort And Spa
04.2023 - Current
- Established and nurtured relationships with corporate clients, travel agencies, event planners, and individual guests seeking wellness-focused experiences. Demonstrated keen understanding of their unique needs and preferences.
- Orchestrated engaging and comprehensive site tours for prospective clients, highlighting key features, amenities, and benefits of our properties.
- Collaborated with potential clients to understand their wellness goals and tailor packages and offerings that aligned with their objectives. Provided consultative guidance to create customized experiences.
- Developed comprehensive proposals and itineraries that showcased resort's amenities, wellness programs, and activities, effectively presenting value proposition to clients.
- Collaborated with event planners and corporate clients to coordinate wellness retreats, workshops, and team-building activities, ensuring seamless execution and guest satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Negotiated contracts on behalf of CIVANA while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Effectively handled high volume of incoming calls, averaging over 25+ calls per week, pertaining to sales inquiries, while also assuming responsibility as subject matter expert (SME) for managing and optimizing Pipedrive platform.
- Took over pivotal role of overseeing all social groups, meticulously managing scheduling logistics, orchestrating calls, emails, and facilitating seamless communication across various channels.
Spa Groups Coordinator /Supervisor
CIVANA Resort And Spa
08.2022 - 04.2023
- Assisted in promoting spa packages, special offers, and loyalty programs to group organizers and participant.
- Successfully managed and coordinated spa experiences for groups of 10 to 50 guests, consistently exceeding customer satisfaction while also upselling additional spa offerings.
- Created and distributed departmental reports.
- Liaised with clients to discuss aspects services and used successful upselling and suggestive selling techniques.
- Monitored calendar and schedule and set up meetings and appointments.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized efficiency through time management and staff supervision to boost productivity.
Spa Lead
CIVANA Resort And Spa
10.2021 - 08.2022
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Responded to customer inquiries or complaints.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Spa Concierge
CIVANA Resort And Spa
05.2021 - 10.2021
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained and mentored many new personnel hired to fulfill various roles.
- Providing mentorship and coaching to staff throughout the spa.
Customer Service Representativ
Cool Events
05.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed company's social media accounts, responding to customer inquiries, comments, and reviews in timely and professional manner.
- Collaborated with marketing team to align messaging and promotional campaigns across social media channels, enhancing brand consistency and customer engagement.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
Specialist In Psychology - Psychology
Arizona State University
Tempe, AZSkills
- Communication
- Adaptability
- Resilience
- Organization
- Positive Mindset
- Being Kind and Understanding
- Team Player
- Strong Work Ethic
- Critical / Strategic Thinking
- Active Learning
Timeline
Sales Coordinator
CIVANA Resort And Spa
04.2023 - Current
Spa Groups Coordinator /Supervisor
CIVANA Resort And Spa
08.2022 - 04.2023
Spa Lead
CIVANA Resort And Spa
10.2021 - 08.2022
Spa Concierge
CIVANA Resort And Spa
05.2021 - 10.2021
Customer Service Representativ
Cool Events
05.2018 - 10.2020
Specialist In Psychology - Psychology
Arizona State University
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