Summary
Overview
Work History
Skills
Timeline
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Emily Fletcher

Phoenix

Summary

Results-driven retail and staffing management professional with 20 years of experience, excelling in sales and account management. Proven success in building strong customer relationships and developing high-performing teams as a manager. Detail-oriented expert adept at resolving account and customer service issues through effective communication and proactive problem-solving. Career aspirations include leveraging extensive industry knowledge to drive operational excellence and enhance client satisfaction.

Overview

21
21
years of professional experience

Work History

Branch Manager

Verstela/TERRA Staffing Group
Phoenix
01.2022 - 01.2025
  • Managed a team of 10 staffing professionals to recruit and manage talent in light industrial, manufacturing, and administrative industries
  • Oversaw daily operations to meet company policies, budgets and reporting, compliance with staffing industry labor laws internal and external, and workers compensation claims
  • Monitored KPI expectations through weekly one on one meetings to review placements, client satisfaction, and account management
  • Built and maintained strong relationships with hiring managers, resulting in a 90% client satisfaction rate
  • Developed and executed sales strategies for acquiring new leads, networking, market research, proposals, and negotiations to expand business partnerships monthly using various CRM systems

Multi-Unit General Manager

7 For All Mankind/Splendid
Scottsdale
01.2016 - 01.2022
  • Oversaw all aspects of business operations and sales for multiple locations for each brand
  • Promoted a positive work environment, provided consistent expectations in line with corporate values, and motivated growth through goal setting
  • Recognized on several occasions for exceeding monthly and yearly goals by 20% in multiple locations as a dual store leader
  • Led 7 For All Mankind Scottsdale to the highest annual volume in 2021 and Splendid to top volume in 2018
  • Demonstrated strong business acumen and sales analysis to maximize KPI’s
  • Skilled in recruiting and developing top talent with succession planning leading to internal promotions during my tenure with both brands
  • Successfully implemented a new software application for client relationships generating an increase in repeat business in 2020

Assistant Manager

Michael Stars
Scottsdale
01.2010 - 01.2016
  • Consistently achieved top sales based on client relationships, generation through appointments, event planning, and ensured all customer experience expectations were met
  • Extensive visual merchandising alongside corporate partners to improve store aesthetics and productivity
  • Fulfilled the role of Store Manager for 2 five-month segments to assist with company staffing requirements out of state

Assistant Manager

Lucky Brand
Scottsdale
01.2006 - 01.2010
  • Successfully assisted in leading the team on company culture, product knowledge, store operations, and policies and procedures
  • Assisted with payroll, scheduling, and inventory control
  • Trained team on LP awareness, shrink, and general sales floor awareness
  • Implemented many forms of training programs both corporate and store level initiated

Visual Team Leader and Sales Representative

Abercrombie & Fitch
Greater Phoenix Area
01.2004 - 01.2006
  • Led a team of 15+ in three company locations on store operations, shipping and receiving, stockroom organization, and merchandise flow
  • Directed weekly floor sets to company standards and introduced new programs to senior directors

Skills

  • Staffing management
  • Strong team-builder
  • Staff recruitment
  • Training and development
  • Client acquisition
  • Upselling and cross selling
  • Risk analysis
  • Strategic planning
  • Human resources
  • Relationship building and management

Timeline

Branch Manager

Verstela/TERRA Staffing Group
01.2022 - 01.2025

Multi-Unit General Manager

7 For All Mankind/Splendid
01.2016 - 01.2022

Assistant Manager

Michael Stars
01.2010 - 01.2016

Assistant Manager

Lucky Brand
01.2006 - 01.2010

Visual Team Leader and Sales Representative

Abercrombie & Fitch
01.2004 - 01.2006

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Emily Fletcher