Emily Hall
Tucson
Summary
Reliable employee quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
15
15
years of professional experience
Work History
Barista / Bakery Supervisor
Woops bakeshop
AZ
01.2025 - Current
- Supervised daily front-of-house and bakery operations in a fast-paced, high-volume environment serving professionals and repeat clientele
- Led, trained, and scheduled barista and bakery staff to ensure consistent service, product quality, and workflow efficiency
- Maintained high standards for coffee preparation, baked goods presentation, food safety, and cleanliness in compliance with health regulations
- Managed opening and closing procedures, cash handling, POS operations, and daily sales reconciliation
- Coordinated production planning with kitchen and bakery teams to meet peak demand and minimize waste
- Provided elevated customer service, resolving issues quickly while maintaining a welcoming, professional atmosphere
- Assisted with inventory control, ordering, and vendor communication to support uninterrupted service
- Modeled strong leadership on the floor during rush periods, improving speed, accuracy, and customer satisfaction
- Locally Owned, High-Volume Café & Bakery
Patient Service Representatives
Nature Med
01.2023 - 01.2024
- Helping individuals access medical cannabis products, providing guidance on which products would be best for the patient’s pain management
- Interacting with patents in a warm and professional way
- Answering people’s questions on different strains, ways to consume cannabis, and tools (e.g., pipe, vaporizer)
- Verifying medical marijuana cards or age identification
- Ensuring the floor is stocked and maintaining awareness of the inventory
- Maintaining knowledge consistent with the current research on which products may help specific ailments (e.g., chronic pain, anxiety)
- Keeping the dispensary website up to date with the latest products
- Ensuring you are aware of current cannabis-related legal restrictions
Bay Host Shiftlead (Server), Event Ambassador, Team Building Host, Marketing Champion
Topgolf
AZ
01.2017 - 01.2023
- Coordinated with associates from front of house, kitchen staff, managers, maintenance team, Golf instructor, and the sales team for private events
- Ensuring Topgolf’s quality standards while being an extraordinary Bay Host providing the most memorable experience for the customer
- Memorized 50 + menu items, allergy menu, and rotating seasonal specials
- Memorized 10+ games of Topgolf
- As a shiftlead, in my department I was responsible for guiding and supporting my teammates
- Arrange tables, decorations, set up buffet according to private event
- Market and Promote Topgolf, at special events hosted by the city, businesses, and schools, in order for more people to experience Topgolf at our Location. I would engage and educate the attendees about the rules of playing the game at Topgolf
Barista/Trainer
Starbucks
AZ
01.2015 - 01.2019
- Memorized 50 + menu items, including the seasonal rotating food and drink items
- Learned multiple ways to brew coffee, tea and blended beverages
- Comprehensive experience in providing exceptional customer service at a high volume with quality standards
- Served 200+ customers daily, accurately taking orders, answering customer questions about the coffee, tea and blended drinks, preparing food and beverages within Starbucks guidelines.
- Maintained a clean and organized work space to optimize operations and uphold food temperature and safety standards
Server
Chili’s
AZ
01.2015 - 01.2017
- Warmly greet and escort guest to table
- 8-10 table sections, accurately take food and beverage orders, and efficiently enter into POS
- Prepare Non-Alcoholic Beverages, Chips and Salsa, salad dressings, and desserts
- Deliver food and beverages, while maintaining great customer service and keeping tables and areas clean and neat
- Assist other teammates on the floor, if needed
- Restock, clean, sanitize sections and back of house side work
- Money handling
Server
Denny’s
IL
01.2014 - 01.2015
- Warmly greet guest and escorted them to the table
- Managed phone calls, ensured to go orders were correct
- 10-14 table sections, accurately take food and beverage orders, and efficiently enter orders into POS system
- Deliver food and drinks while maintaining great hospitality
- Prepared Non-Alcoholic Beverages, coffee, milkshakes, salad, desserts
- Restock, clean, and sanitize sections and back of house side work
- Money handling
Family in home caregiver/chef/maid
Private Personal Assistant
IL
01.2013 - 01.2015
- Organization and home management
- Personal Cook, prepared breakfast, lunch and dinner
- Grocery and personal shopping with budget
- Clean, sanitize the house and keep up on laundry
- Communication, Appointments, Research
Crew Member/Trainer
McDonald’s
IL
01.2011 - 01.2013
- Ensure 100 + orders are being prepared correctly and being handed out efficiently
- Managed the grill and fry station, while maintaining food temperature and safety standards and expedite up to 100 + orders per shift
- Restock, Clean, and Sanitize
- Money handling
Education
High School Diploma - CNA certification
Momence High School
Momence, IL 08.2010 - 05/2013
Skills
- Adaptability
- Strong Communication skills
- Time management
- Active listening
- Critical thinking
- Exceptional attention to detail
- Self-starter
- Team player
- Exceptional customer service
- Proficient in MS Word, power point, excel, outlook, apple, google
- Knowledge in multiple POS operating systems
- Leadership and Development
Hobbies and Interests
- Animals. Dogs, rats, isopods, fish, shrimp, snails, snakes, geckos, frogs, spiders, scorpions tortoises and turtles
- Outdoor Activities
- Drawing and Painting
- Baking
- Plants and gardening
Timeline
Barista / Bakery Supervisor
Woops bakeshop
01.2025 - Current
Patient Service Representatives
Nature Med
01.2023 - 01.2024
Bay Host Shiftlead (Server), Event Ambassador, Team Building Host, Marketing Champion
Topgolf
01.2017 - 01.2023
Barista/Trainer
Starbucks
01.2015 - 01.2019
Server
Chili’s
01.2015 - 01.2017
Server
Denny’s
01.2014 - 01.2015
Family in home caregiver/chef/maid
Private Personal Assistant
01.2013 - 01.2015
Crew Member/Trainer
McDonald’s
01.2011 - 01.2013
High School Diploma - CNA certification
Momence High School
08.2010 - 05/2013