Summary
Overview
Work History
Education
Skills
Timeline
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Emily Lock

Phoenix,AZ

Summary

Professional with strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results. Strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently. With a love and passion for the aesthetics field and people in general I look forward to continuing my growth!

Overview

8
8
years of professional experience

Work History

Medical Front Office Coordinator

Rejuvent Medical Spa & Surgery
07.2022 - 01.2025
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Coordinated and maintained the doctors' schedules.
  • Handled financial transactions responsibly, collecting prepayments and processing payments with attention to detail.
  • Oversaw daily financial operations and executed end-of-day paperwork.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
  • Demonstrated extensive knowledge of medical-grade skincare products across various brands.
  • Facilitated daily operations in-house for an e-commerce skin care website using WooCommerce.
  • Order processing and fulfillment -managed and processed customer orders accurately and efficiently using WooCommerce.
  • Coordinated order fulfillment, including packing, shipping, and tracking shipments to ensure timely delivery.
  • Monitored inventory levels and collaborated with team members to restock and resolve discrepancies.
  • Patient management with Nextech EMR.
  • Managed patient data and appointments using Nextech EMR, ensuring records are accurate and up-to-date.
  • Coordinated patient communication, including reminders, follow-ups, and rescheduling needs.
  • Assisted with billing inquiries and payment processing for medical services or products.

Personal Relations Assistant

Southwest Oral Surgery
10.2021 - 07.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Boosted team productivity with regular preparation of detailed reports and presentations.

Sales Development Representative

Biziq
04.2021 - 10.2021
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Directed customer leads to connections department for further assistance.
  • Employed consultative approach to assess customer needs and business challenges.
  • Consulted with businesses to supply accurate product and service information.
  • Attended daily meetings and trainings to streamline customer success.

Waitress

North Italia
07.2020 - 10.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Bartender

Hand Cut Burgers & Chophouse
10.2016 - 07.2020
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Improved and applied social media marketing strategies to increase patronage.

Education

No Degree - Business

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

High School Diploma -

Sandra Day O'connor High School
Phoenix
05.2010

Skills

  • Patient scheduling
  • Nextech EMR
  • Office administration/Front Desk
  • Weave
  • HIPAA compliance
  • Experience in Plastic Surgery and Med Spa Environments
  • Medical Grade Skincare Educated
  • Ecommerce & Shipment
  • Multitasking Abilities
  • Customer service
  • Staff development and training
  • Inventory Management

Timeline

Medical Front Office Coordinator

Rejuvent Medical Spa & Surgery
07.2022 - 01.2025

Personal Relations Assistant

Southwest Oral Surgery
10.2021 - 07.2022

Sales Development Representative

Biziq
04.2021 - 10.2021

Waitress

North Italia
07.2020 - 10.2021

Bartender

Hand Cut Burgers & Chophouse
10.2016 - 07.2020

No Degree - Business

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Sandra Day O'connor High School

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Emily Lock