Emily Ostrom
Glendale,AZ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Receptionist
Alliance Dermatology
2024.11 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
Regional Sales Representative
Senske Services
2024.01 - 2024.11
- Responsible for making daily calls to customers
- Communication via email, text and phone
- Making sure customers questions about services are answered correctly
Data Entry/Logistics Supervisor
ProMedTech
2023.01 - 2024.01
- Entered patient sensitive information accurately and in a timely manor
- Oversaw all shipping and receiving
- Responsible for inventory management
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Led and trained a team of 3 employees .
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Documented shipment receiving information in Salesforce.
Underwriter
Carvana
2021.01 - 2023.01
- Responsible for guiding customers through their vehicle financing process, collecting necessary documents for purchase completion, while also protecting against data breaches and fraudulent activity
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Determined and documented loan conditions and communicated requirements and decisions.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Sales Representative
VaporTech USA
2020.01 - 2021.01
- Responsible for answering multiple calls from customers and assisting with their orders
- Responding to various emails in a timely manner
- Imputing sales into Excel as well as Quickbooks
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School - Marketing classes, Washington State DECA program
Monroe High School
Monroe, WA01.2010
Skills
- Inventory Management
- Quick Learner
- Customer Service
- Balance Tills
- Social Skills
- Time Management
- Scheduling
- Data entry
- Recordkeeping and bookkeeping
- Customer and client relations
- Staff management
- Phone etiquette
- Scheduling appointments
- Time management
- Multi-line telephone operation
- Customer/Client relations
Timeline
Receptionist
Alliance Dermatology
2024.11 - Current
Regional Sales Representative
Senske Services
2024.01 - 2024.11
Data Entry/Logistics Supervisor
ProMedTech
2023.01 - 2024.01
Underwriter
Carvana
2021.01 - 2023.01
Sales Representative
VaporTech USA
2020.01 - 2021.01
High School - Marketing classes, Washington State DECA program
Monroe High School