Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ostrom

Glendale,AZ

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Receptionist

Alliance Dermatology
11.2024 - Current
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Scheduled office meetings and client appointments for staff teams.

Regional Sales Representative

Senske Services
01.2024 - 11.2024
  • Responsible for making daily calls to customers
  • Communication via email, text and phone
  • Making sure customers questions about services are answered correctly

Data Entry/Logistics Supervisor

ProMedTech
01.2023 - 01.2024
  • Entered patient sensitive information accurately and in a timely manor
  • Oversaw all shipping and receiving
  • Responsible for inventory management
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Led and trained a team of 3 employees .
  • Verified effective and timely implementation of operational goals by prioritizing tasks.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Documented shipment receiving information in Salesforce.

Underwriter

Carvana
01.2021 - 01.2023
  • Responsible for guiding customers through their vehicle financing process, collecting necessary documents for purchase completion, while also protecting against data breaches and fraudulent activity
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.

Sales Representative

VaporTech USA
01.2020 - 01.2021
  • Responsible for answering multiple calls from customers and assisting with their orders
  • Responding to various emails in a timely manner
  • Imputing sales into Excel as well as Quickbooks
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

High School - Marketing classes, Washington State DECA program

Monroe High School
Monroe, WA
01.2010

Skills

  • Inventory Management
  • Quick Learner
  • Customer Service
  • Balance Tills
  • Social Skills
  • Time Management
  • Scheduling
  • Data entry
  • Recordkeeping and bookkeeping
  • Customer and client relations
  • Staff management
  • Phone etiquette
  • Scheduling appointments
  • Time management
  • Multi-line telephone operation
  • Customer/Client relations

Timeline

Receptionist

Alliance Dermatology
11.2024 - Current

Regional Sales Representative

Senske Services
01.2024 - 11.2024

Data Entry/Logistics Supervisor

ProMedTech
01.2023 - 01.2024

Underwriter

Carvana
01.2021 - 01.2023

Sales Representative

VaporTech USA
01.2020 - 01.2021

High School - Marketing classes, Washington State DECA program

Monroe High School

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