Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Emily Sardegna

Mesa

Summary

Personable and dedicated customer service representative with extensive experience in the customer service industry. A solid team player with an upbeat, positive attitude, this professional has proven skills in establishing rapport with clients. Their motivation lies in maintaining customer satisfaction and contributing to company success. They specialize in quality, speed, and process optimization, ensuring efficient operations. With an articulate and enthusiastic approach, they are results-oriented and passionate about building relationships, cultivating partnerships, and driving business growth.

Overview

9
9
years of professional experience

Work History

Document Control Coordinator

Bridgecrest
07.2024 - Current
  • Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or outside vendor at the time the loan is completed.
  • Work with multiple databases.
  • Work closely with internal department to meet their document processing needs.
  • Ensure guidelines for securing loans are consistently being met.
  • Manage the flow of documents in the right direction from one point to another promptly.
  • Review and update account information as it pertains to documents sent and received.
  • Maintain on-site and off-site storage documents
  • Mailing and shipping of documents or other materials.

Aquatics Supervisor

Petco Animal Supplies Stores Inc.
08.2018 - 03.2020
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Increased store sales by 75% by cross-selling complementary items.
  • Assisted customers and provided excellent customer service.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained a friendly, outgoing, and customer focused demeanor while on the sales floor.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Merchandising Specialist

PetSmart
06.2016 - 08.2018
  • Recommended merchandise to customers based on needs and preferences.
  • Selected merchandise based on most favorable price and quality.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Created merchandise displays based on planogram.
  • Returned items to shelves and maintained organized appearance.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.

Education

High School Diploma -

Dobson High School
Mesa, AZ
4 2016

Skills

  • Safety training
  • Facilities maintenance
  • Activity coordination
  • Team building
  • Dispute mediation
  • Money handling
  • Independent judgement
  • Cash register operation
  • Retail merchandising expertise
  • Teamwork
  • Interpersonal and written communication
  • Customer assistance
  • Inventory management
  • Strong communication skills
  • Time management
  • Basic clerical knowledge
  • Organized
  • Store planning and design
  • Detail-oriented

Education and Training

other,Mesa, AZ

Timeline

Document Control Coordinator

Bridgecrest
07.2024 - Current

Aquatics Supervisor

Petco Animal Supplies Stores Inc.
08.2018 - 03.2020

Merchandising Specialist

PetSmart
06.2016 - 08.2018

High School Diploma -

Dobson High School

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Emily Sardegna