Emily Simon
Chandler
Summary
Highly organized educational assistant working towards a career as a Behavior Technician equipped with a background in facilitating classroom activities, student learning and customer service. Proven track record in aiding lesson execution, fostering collaborative environment, and adapting to changing educational needs. Brings strong communication skills and reliable, adaptable nature.
Overview
5
5
years of professional experience
Work History
Server/Bartender/To Go Specialist
Olive Garden
02.2022 - Current
- Maintained polite and professional demeanor to guests to encourage positive customer experience.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to customer and confirmed complete orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Preschool TA
Child Study Lab at ASU
08.2023 - 12.2024
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
Barista
Starbucks
02.2021 - 02.2022
- Maintained calm demeanor during high-volume periods and special events.
- Utilized POS system to receive and process customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Wrapped, labeled and dated food items for sale.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Crew Chief
Culvers Franchising System
09.2019 - 08.2021
- Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
- Instructed new team members on correct procedures for operations.
- Served food quickly for positive guest experiences.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Packed fast food products in approved containers, cups and bags.
- Stocked shelves and cases with new or transferred items.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
Education
Bachelor of Science - Psychology BS
Arizona State University
Tempe, AZ12.2024
Skills
- Dining Customer Service
- Food Safety Understanding
- Cleanliness standards
- Conflict and Complaint Resolution
- Verbal and Written Communication
- Service-Oriented
- Customer Service
- Strong Interpersonal Skills
- High Expectations Of Self
- Compassionate
- Positive attitude
- Calm and patient demeanor
- Collaborative teamwork
- Classroom support
- Complex Problem-solving
Timeline
Preschool TA
Child Study Lab at ASU
08.2023 - 12.2024
Server/Bartender/To Go Specialist
Olive Garden
02.2022 - Current
Barista
Starbucks
02.2021 - 02.2022
Crew Chief
Culvers Franchising System
09.2019 - 08.2021
Bachelor of Science - Psychology BS
Arizona State University
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