Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Smith

Prescott Valley

Summary

Compassionate Phlebotomist with extensive experience at Dignity Health, skilled in venipuncture and patient care. Proven ability to enhance patient satisfaction through effective communication and meticulous specimen handling. Adaptable and detail-oriented, I excel in high-pressure environments, ensuring timely results and fostering trust with diverse patient populations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomist

Dignity Health
02.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.

Phlebotomist

Sonora Quest Laboratories
12.2022 - 01.2024
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Phlebotomist

Dignity Health
07.2021 - 12.2022
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Participated in quality assurance and competency assessment initiatives.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.

Certified Nursing Assistant

Mountain View Manor
06.2021 - 08.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Certified Nursing Assistant

Good Samaritan Society
01.2020 - 11.2020
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Education

No Degree - Phlebotomy

Yavapai College
Prescott, AZ
07-2021

No Degree - Certified Nursing Assistant

The Meadows of Northern Arizona
Prescott, AZ
11-2020

High School Diploma -

Insight At San Diego
San Diego, CA
04-2018

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Patient confidentiality
  • Patient support
  • Data entry
  • Paperwork processing
  • Recording data
  • Adaptable approach
  • Quality assurance
  • Communication
  • Time management
  • Multitasking Abilities
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Organizational skills
  • Excellent communication
  • Problem-solving
  • Task prioritization
  • Active listening
  • Workload management

Certification

  • Certified Phlebotomist, Dignity Health - 5 years
  • CNA - Certified Nurse Assistant

Timeline

Phlebotomist

Dignity Health
02.2024 - Current

Phlebotomist

Sonora Quest Laboratories
12.2022 - 01.2024

Phlebotomist

Dignity Health
07.2021 - 12.2022

Certified Nursing Assistant

Mountain View Manor
06.2021 - 08.2021

Certified Nursing Assistant

Good Samaritan Society
01.2020 - 11.2020

No Degree - Phlebotomy

Yavapai College

No Degree - Certified Nursing Assistant

The Meadows of Northern Arizona

High School Diploma -

Insight At San Diego

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Emily Smith