Emin Chalabiyev
Summary
As a dedicated and hard working team member, I pride myself in providing excellent customer service along with establishing a professional and friendly interaction with all guests and colleagues.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager (HOD)
Intercontinental Fujairah Resort
03.2025 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Guest Relations/Club Manager
Intercontinental Fujairah Resort
01.2024 - 03.2025
- Ensuring and providing professional and high-class guest service experience, analyzing customer feedback, ensuring members consistently receive all benefits, drive team performance in soft skills, emphasizing Guest Love, Loyalty Recognition and Problem Handling.
Guest Relations Manager
IHG Hotels Group, InterContinental Hotel Baku
12.2022 - 12.2023
- Actively listen and resolve guests complains; ensure guest satisfaction via outstanding service; managing social reviews; working on creating lifetime relationships with guests; coordinate all arrivals/departures of special guests.
Night Manager
IHG Hotels Group, InterContinental Hotel Baku
05.2022 - 11.2022
- Overseeing the entire Front Office operation to maintain high standards; oversee preparation of daily summary report; reviewing financial statements, sales and activity reports; completing night audit duties efficiently and effectively; be aware and able to enforce all fire-life-safety procedures.
Front Office Supervisor
IHG Hotels Group, InterContinental Hotel Baku
01.2022 - 04.2022
- Supervise daily shift process ensuring all team members adhere to standard operating procedures; build strong relationships and liaise with all other departments; cross check all billing instructions are correctly updated.
Guest Service Agent
IHG Hotels Group, InterContinental Hotel Baku
04.2021 - 12.2021
- Administering check-in/check-outs; providing front desk services to guests; processing guest’s payments.
Guest Service Agent
Banana Island Resorts By Anantara
04.2019 - 03.2020
- Providing information about facilities, programs and other services; address customer complaints; escorting guests to the room.
Guest Relations Coordinator
IHG Hotels Group, Holiday Inn Baku
11.2018 - 03.2019
- Follow up for the arrangements for guests with special request, collect and analyze the guest’s feedback; provide courtesy call for VIPs and long-stay guests; follow up to ensure that each complaint has been resolved to the customers’ satisfaction.
Guest Service Agent
IHG Hotels Group, Holiday Inn Baku
10.2017 - 11.2018
- Processing payments, cash handling; monitoring check-in/check-outs; verifying guests details upon arrival and allocating guest room.
Housekeeping Attendant/Houseman
Accor Hotels Group, Fairmont Baku
11.2013 - 10.2016
- Follow departmental policies and procedures/service standards, clean all assigned guests' room, consistently offer professional friendly/engaging service, turndown service.
Education
Azerbaijan Tourism And Management University
08.2017
Skills
- DEPENDABLE
- RESPONSIBLE
- DECISION MAKER
- OPERATION AND CONTROL
- COMPLEX PROBLEM SOLVING
- STRONG ORGANIZATIONS SKILLS
LANGUAGES
AZERBAIJANI-NATIVE
Bilingual or Proficient (C2)
ENGLISH-ADVANCED
Advanced (C1)
RUSSIAN-NATIVE
Bilingual or Proficient (C2)
TURKISH-ADVANCED
Advanced (C1)
References
AVAILABLE UPON REQUEST
SOCIAL ACTIVITIES
AZERBAIJAN RHYTHMIC GYMNASTICS FEDERATION JUNE 2014 – JULY 2014
Timeline
Assistant Front Office Manager (HOD)
Intercontinental Fujairah Resort
03.2025 - Current
Guest Relations/Club Manager
Intercontinental Fujairah Resort
01.2024 - 03.2025
Guest Relations Manager
IHG Hotels Group, InterContinental Hotel Baku
12.2022 - 12.2023
Night Manager
IHG Hotels Group, InterContinental Hotel Baku
05.2022 - 11.2022
Front Office Supervisor
IHG Hotels Group, InterContinental Hotel Baku
01.2022 - 04.2022
Guest Service Agent
IHG Hotels Group, InterContinental Hotel Baku
04.2021 - 12.2021
Guest Service Agent
Banana Island Resorts By Anantara
04.2019 - 03.2020
Guest Relations Coordinator
IHG Hotels Group, Holiday Inn Baku
11.2018 - 03.2019
Guest Service Agent
IHG Hotels Group, Holiday Inn Baku
10.2017 - 11.2018
Housekeeping Attendant/Houseman
Accor Hotels Group, Fairmont Baku
11.2013 - 10.2016
Azerbaijan Tourism And Management University
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