Emma Aguilera

Phoenix

Summary

Strategic, results-driven professional with 7+ years of experience in customer support, operations, and real estate-currently supporting high-impact, cross-functional sprints at DoorDash. Skilled in resolving complex, high-touch issues, collaborating with internal teams, and providing tailored solutions that improve the merchant experience. Passionate about process optimization, proactive communication, and influencing decisions that drive operational excellence.

Overview

years of professional experience

Work History

Sprint Specialist

DoorDash Corporate

01.2023 - Current

- Provide project and sprint support across CX, Logistics, and Product to improve workflows and surface key opportunities.
- Partner with internal teams to execute pilots and process iterations focused on high-impact merchant support needs.
- Build rapport with cross-functional teams while navigating sensitive or strategic cases with discretion and empathy.
Completed multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Transaction Coordinator

Opendoor

07.2020 - 12.2022

- Oversaw real estate transactions, ensured documentation accuracy, and supported clients from contract to close.
- Maintained consistent communication with agents, clients, and escrow officers to facilitate seamless closings.

Fiscal Monitoring Coordinator

United Way

01.2016 - 01.2018

- Conducted 100+ financial audits and recovered $100K+ in misallocated funds across Arizona.
- Trained 300+ providers on compliance, system navigation, and corrective action procedures.

Education

Bachelor of Business Administration -

Arizona State University

High School Diploma - undefined

Cesar Chavez High School

Internship - undefined

Unified Financial Services

Phoenix, AZ

Skills

Advanced problem solving
Change of ownership support
- Cross-functional Collaboration (Product, Ops, Strategy)

- High-touch Customer Experience & Relationship Building
- Operational Support & Workflow Optimization
- Salesforce, Microsoft Office, and G Suite

Timeline