Emma Doan
Mesa
Summary
Dynamic team member with experience at Cluville Scottsdale Kids Escape Room, skilled in complaint resolution and maintaining safety standards. Proven ability to train new staff and enhance operational efficiency. CPR certified, with a strong focus on creating engaging experiences while ensuring participant safety. Committed to delivering exceptional service in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Cluville Scottsdale Kids Escape Room
10.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
Team Member
Chic-Fil-A
12.2024 - 12.2024
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Mountain View High School
Mesa, AZ05-2026
Dental Assisting
East Valley Institution of Technology
Mesa, AZ05-2026
Skills
- Cleaning
- Complaint resolution
- Task prioritization
- Organizing work stations
- POS systems
Certification
- CPR certified
- Bloodborne pathogen certified
Languages
Vietnamese
Native or Bilingual
French
Limited Working
Timeline
Team Member
Cluville Scottsdale Kids Escape Room
10.2025 - Current
Team Member
Chic-Fil-A
12.2024 - 12.2024
Mountain View High School
Dental Assisting
East Valley Institution of Technology