EMMA KERNS
Gilbert
Summary
A kind and approachable employee who excels in customer assistance and conflict resolution. Hardworking and dedicated student who is eager to work with others. Exceedingly organized, punctual, and devoted to efficiency. Accomplished in written and oral communication. Open minded and adaptable to a variety of situations.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw cash handling procedures, maintaining accurate records by counting cash drawers daily.
- Resolved customer conflicts and offered the best possible solutions.
- Focused on teamwork and communication with other crew members.
- Maintained a clean and safe food environment.
- Counted inventory weekly and input information into an online database.
- Experienced in both opening and closing procedures.
Cashier
Jody Petcol - Zzeeks Pizza
05.2022 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked product when needed.
- Conducted price changes for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated kitchen equipment and maintained cleanliness to ensure compliance with safety standards.
Education
Bachelor of Science - Counseling Psychology
Arizona State University
Gilbert, AZ05-2029
High School Diploma -
Chandler High School
Chandler, AZ05.2025
Skills
- Customer Service
- Payment Processing
- ID Verification
- Cash handling procedures
- Training skills
- Stocking skills
- Product Recommendations
- Order Taking
- Staff Training
- Team collaboration
Timeline
Shift Leader
Dunkin' Donuts
10.2024 - Current
Cashier
Jody Petcol - Zzeeks Pizza
05.2022 - 10.2024
Bachelor of Science - Counseling Psychology
Arizona State University
High School Diploma -
Chandler High School