Emmaleigh Klein
Mesa
Overview
9
9
years of professional experience
Work History
Poker Server
Talking Stick
01.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and coordinated with kitchen staff to ensure timely order fulfillment.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed order processing for food and beverages, maintaining high standards of accuracy and speed.
- Collaborated with team members to enhance guest experiences and improve service efficiency.
Cocktail Waitress
Gila River Santan Casino
07.2023 - 01.2025
- Exceptional Customer Service
- Excell in a fast-paced environment while multi-tasking customer accommodations
- Conflict resolution and de-escalating upset or unruly customers
- Maintain a good situation awareness of customers and all security protocols
- Communicate with kitchen/Bar staff and managers detailed information
- Comply with all strict casino policies, procedures and federal laws
- Maintain a fun, positive and hospitable environment for all guests
- Deliver drinks and assist customers with requests in a timely manner
Server/bartender
Geisha a go go
08.2020 - 11.2022
- Delivered exceptional customer service, fostering strong relationships with repeat clientele.
- Ensured compliance with health and safety standards and company policies.
- Articulated detailed menu offerings to guests and relayed orders to kitchen staff.
- Facilitated fulfillment of special requests from guests to enhance their experience.
- Crafted and served beverages for guests, ensuring quality and presentation.
Customer Service Representative/Call Center
UEI College
01.2022 - 09.2022
- Excellent customer service
- Greeted callers with a positive attitude, while handling approximately 1,000+ incoming and outgoing calls per day.
- Returned and initiated calls to students requesting information regarding UEI College; provided answers to questions and transferred calls to the appropriate career specialist.
- Team Lead of a group of eight co-workers; reenforced protocol of staffs’ duties, during managerial absence.
- Encouraged teamwork to increase productivity of company’s goals, while adhering to all guidelines.
Team Member
Chick-fil-A
03.2019 - 05.2022
- Built a loyal clientele through friendly interactions and consistently scored over 90% satisfaction rating on customer service.
- Followed proper cash handling procedures while managing cash drawer accuracy.
- Offered customer service to entire restaurant including front, back and drive thru.
- Assisted customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner.
- Washed, cut, prepped food in a sanitized area to continue serving our customers fresh and safe food.
Assistant Pet Sitter and Dog Walker
The Pet Guardians of AZ
01.2017 - 08.2019
- Walked dogs before and/or after attending school for three to six hours per day; increased hours during summer vacation
- Fed animals and had play time with dogs and cats; kept animal areas and homes clean and sterile.
- Picked up mail and newspapers, watered household plants and took out trash/recycling bins for clients.
- Responsibly maintained clients’ homes during their absence by alternating lights, turning TV on/off and resetting security systems properly.
- Adhered to all company policies, procedures and guidelines.
Education
Flight Attendant 101
Flight Attendant Prep Academy
Scottsdale, AZ10.2024
Dental Hygienist/Prerequisites
Mesa Community College
Mesa, AZ07.2023
High School Diploma - undefined
Westwood High School
Mesa, AZ05.2022
Skills
- Energetic and Friendly
- Empathetic and Respectful
- Organized and Detail Oriented
- Exceptional Patient/Customer Care
- OSHA and Safety Regulations
- Fast Learner
- Basic Computer and Office Skills
- Meets Deadlines and Handles Pressure
- Verbal Communication Skills in English
- Time Management and Multitasking Skills
Timeline
Poker Server
Talking Stick
01.2025 - Current
Cocktail Waitress
Gila River Santan Casino
07.2023 - 01.2025
Customer Service Representative/Call Center
UEI College
01.2022 - 09.2022
Server/bartender
Geisha a go go
08.2020 - 11.2022
Team Member
Chick-fil-A
03.2019 - 05.2022
Assistant Pet Sitter and Dog Walker
The Pet Guardians of AZ
01.2017 - 08.2019
Flight Attendant 101
Flight Attendant Prep Academy
Dental Hygienist/Prerequisites
Mesa Community College
High School Diploma - undefined
Westwood High School