Emmanuel Cardenas
Scottsdale
Summary
Dynamic bartender skilled in cocktail mixing, customer service, and inventory management. Dedicated to creating a welcoming atmosphere while ensuring compliance with alcohol regulations.
Overview
18
18
years of professional experience
Work History
Bartender
La Hacienda at Fairmont
Scottsdale
03.2025 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed inventory levels, restocked supplies during busy hours.
- Handled cash transactions efficiently while ensuring accurate change and receipts.
- Monitored customer behavior to ensure responsible alcohol service at all times.
- Processed payments accurately and efficiently with POS system.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended drink options tailored to customer preferences, improving satisfaction.
- Collaborated with kitchen staff to coordinate food and drink orders seamlessly.
Bartender
NOVO
Scottsdale
08.2024 - 02.2025
- Crafted and served diverse cocktails and beverages, enhancing customer satisfaction.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Served a variety of wines, beers, and cocktails to enhance customer experience.
- Recommended personalized drink options to customers, improving their overall experience.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Managed inventory levels and restocked supplies efficiently during peak hours.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Toca Madera
Scottsdale
06.2023 - 08.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Engaged customers to foster a welcoming and enjoyable bar atmosphere.
- Greeted customers and provided excellent customer service.
- Assisted in training new bartenders on drink recipes and customer service standards.
- Restocked supplies to maintain optimal inventory levels during busy hours.
- Performed opening and closing duties including restocking supplies.
- Handled cash transactions efficiently while ensuring accurate change and receipts.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Provided customers with wine, beer, and cocktails to enhance their dining experience.
- Monitored customer behavior to ensure responsible alcohol service at all times.
- Monitored guest alcohol consumption to ensure responsible service and compliance with regulations.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server /Head Bartender
Sol Mexican Cosina
Scottsdale
06.2013 - 06.2023
- Delivered exceptional customer service in fast-paced restaurant, fostering positive guest experiences.
- Enhanced customer experiences by providing exceptional service to high-volume clientele.
- Delivered exceptional service to enhance customer experiences.
- Managed multiple tables efficiently during peak dining hours.
- Coordinated with kitchen staff to ensure prompt order delivery, enhancing overall dining efficiency.
- Accurately captured customer orders in a timely manner to facilitate efficient dining.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted guests with menu selections and dietary preferences.
- Trained new servers on restaurant policies and procedures.
- Resolved guest complaints with professionalism, improving customer satisfaction and loyalty.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained cleanliness and organization of dining area and utensils.
- Followed health safety guidelines when preparing and serving food products.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
Server
IHOP
Phoenix
03.2008 - 05.2013
- Provided excellent customer service in fast-paced dining environment.
- Addressed customer concerns promptly to enhance dining experience.
- Managed food and beverage orders accurately for guests.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled cash transactions and operated point-of-sale system effectively.
Education
Associate of Arts -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2013
Skills
- Cocktail mixing and garnishing
- Wine and liquor expertise and identification verification
- POS system operation and cash register handling
- Inventory management and order accuracy
- Alcohol compliance and health codes adherence
- Customer interaction and service excellence
- Event coordination and memory retention
- Teamwork and training
- Effective communication and attention to detail
- Multilingual in Spanish
Timeline
Bartender
La Hacienda at Fairmont
03.2025 - Current
Bartender
NOVO
08.2024 - 02.2025
Bartender
Toca Madera
06.2023 - 08.2024
Server /Head Bartender
Sol Mexican Cosina
06.2013 - 06.2023
Server
IHOP
03.2008 - 05.2013
Associate of Arts -
Maricopa Community Colleges, Paradise Valley Community College