Stephanie Islava

Staff Scheduling & Coverage:
Create and revise staff schedules to ensure adequate coverage across all shifts and dining areas, addressing call-outs or staffing changes in real time.

Onboarding & Training:
Oversee the full onboarding process for new hires in the dietary department, including hiring, orientation, hands-on training, and ongoing development.

Inventory Management & Ordering:
Monitor food and supply inventory; place and track orders to ensure availability of items while minimizing waste and adhering to budget constraints.

Dining Room Oversight:
Supervise the daily operations of multiple dining rooms, ensuring meal service meets quality, timeliness, and customer service standards.

Staff Supervision:
Lead, support, and evaluate dietary staff including kitchen personnel and dining room aides. Promote a positive, team-oriented work environment.

Resident Dietary Management:
Collaborate with nursing staff and dietitians to manage individual dietary needs and restrictions for residents, ensuring proper meal preparation and delivery.

Key Responsibilities:

Guest Engagement & Table Visits:
Regularly visit tables to ensure guest satisfaction, resolve issues promptly, and create a welcoming, memorable dining experience.

Server Scheduling:
Create, manage, and adjust server and host schedules to ensure proper floor coverage based on peak times and staffing needs.

Inventory Management:
Track and manage front-of-house inventory, including beverages, service items, and supplies. Coordinate with vendors and place orders as needed.

Team Supervision:
Lead, train, and support front-of-house staff, including servers, hosts, and bussers. Foster a positive work environment that prioritizes teamwork and customer service.

Kitchen Oversight (Cross-Team Coordination):
Work closely with kitchen staff to ensure smooth communication between the front and back of house, maintain timely food service, and support quality control.

Kept all kitchen areas clean, tidy and free of hazards.

Served meals to residents in accordance with established schedules and dietary procedures.

Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.