Ena LLoyd
Tucson
Summary
Dynamic Environmental Service Technician with a proven track record at Southern Arizona Veterans Affairs, excelling in hazardous waste management and sanitation procedures. Recognized for enhancing facility cleanliness and customer satisfaction through effective cross-functional teamwork and a commitment to safety. Adept at implementing infection control policies to ensure a healthy environment.
Overview
28
28
years of professional experience
Work History
Environmental Service Technician
Southern Arizona Veterans Affairs
02.2024 - Current
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Conducted hazardous waste management studies.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Set up beds or other furniture in rooms.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Followed specific cleaning schedules based on patient needs.
- Assisted in emergency preparedness efforts, including participation in drills and ensuring proper storage of emergency equipment supplies.
- Reduced cross-contamination risks by thoroughly sanitizing high-touch surfaces in patient rooms and common areas.
Owner Operator
LLoyds Cleaning Service
05.2009 - 01.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Consulted with customers to assess needs and propose optimal solutions.
Housekeeping Room Attendant
Resortquest International
05.2009 - 10.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
House Cleaner
Abbott Real State
02.2003 - 04.2009
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
Customer Service Representative
UPS
01.1998 - 05.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Basic
Instituto Hibueras
Tegucigalpa Honduras11-1989
Skills
- Safety trained
- Standard operating procedures
- Sanitation procedures
- Continuous improvement mindset
- Chemical safety
- Hazardous waste management
- Chemical handling proficiency
- Hazardous waste disposal
- Contaminated site cleanup
- Sanitation
- Cross-functional teamwork
- Emergency response preparedness
- Waste disposal techniques
- Infection control policies
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Environmental Service Technician
Southern Arizona Veterans Affairs
02.2024 - Current
Owner Operator
LLoyds Cleaning Service
05.2009 - 01.2023
Housekeeping Room Attendant
Resortquest International
05.2009 - 10.2014
House Cleaner
Abbott Real State
02.2003 - 04.2009
Customer Service Representative
UPS
01.1998 - 05.2008
Basic
Instituto Hibueras
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