Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ena LLoyd

Tucson

Summary

Dynamic Environmental Service Technician with a proven track record at Southern Arizona Veterans Affairs, excelling in hazardous waste management and sanitation procedures. Recognized for enhancing facility cleanliness and customer satisfaction through effective cross-functional teamwork and a commitment to safety. Adept at implementing infection control policies to ensure a healthy environment.

Overview

28
28
years of professional experience

Work History

Environmental Service Technician

Southern Arizona Veterans Affairs
02.2024 - Current
  • Maintained patient and hospital confidentiality.
  • Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
  • Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
  • Conducted hazardous waste management studies.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Set up beds or other furniture in rooms.
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Followed specific cleaning schedules based on patient needs.
  • Assisted in emergency preparedness efforts, including participation in drills and ensuring proper storage of emergency equipment supplies.
  • Reduced cross-contamination risks by thoroughly sanitizing high-touch surfaces in patient rooms and common areas.

Owner Operator

LLoyds Cleaning Service
05.2009 - 01.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Consulted with customers to assess needs and propose optimal solutions.

Housekeeping Room Attendant

Resortquest International
05.2009 - 10.2014
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.

House Cleaner

Abbott Real State
02.2003 - 04.2009
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Emptied trashcans and transported waste to collection areas.

Customer Service Representative

UPS
01.1998 - 05.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Basic

Instituto Hibueras
Tegucigalpa Honduras
11-1989

Skills

  • Safety trained
  • Standard operating procedures
  • Sanitation procedures
  • Continuous improvement mindset
  • Chemical safety
  • Hazardous waste management
  • Chemical handling proficiency
  • Hazardous waste disposal
  • Contaminated site cleanup
  • Sanitation
  • Cross-functional teamwork
  • Emergency response preparedness
  • Waste disposal techniques
  • Infection control policies

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Environmental Service Technician

Southern Arizona Veterans Affairs
02.2024 - Current

Owner Operator

LLoyds Cleaning Service
05.2009 - 01.2023

Housekeeping Room Attendant

Resortquest International
05.2009 - 10.2014

House Cleaner

Abbott Real State
02.2003 - 04.2009

Customer Service Representative

UPS
01.1998 - 05.2008

Basic

Instituto Hibueras

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Ena LLoyd