Enadina Marquez

• Directed evening and weekend shifts for 45-67 call center agents in a fast-paced healthcare environment, optimizing call response and customer support enabling successful entry into 7 new markets across 5 states within a 60-day period.
• Oversaw frontline leadership efforts in a fast-paced, minimally structured setting, reinforcing quality standards and performance expectations amidst significant organizational growth.
• Supervised patient services team to ensure high-quality care delivery and compliance with healthcare regulations.

• Managed high call volume while answering multi-line phone system efficiently.
• Maintained organized filing system to ensure easy access to important documents.
• Commercial Sr. Customer Service Rep.

Started March 2018

Handled commercial and business accounts, addressing inquiries and resolving issues.

• Training Assistant

Started December 2019

• Trainer

Started February 2020-April 2020

Trained new employees on customer service protocols and operational procedures.

• Recruiter

Started April 2020-June 2020

Demonstrated excellent verbal and written communication skills in all interactions.

• Coach

Started June 2020

Coached team members to enhance performance in a fast-paced environment.

• Interim Data Analysis- Creating scorecard working within SharePoint, Word and Excel.Executed precise data entry tasks with strong attention to detail.
• Supervisor Onimchannel/Digital Communications- Started February 2021

Prepared and presented reports on team performance, challenges, and achievements to senior management.

• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.

• Educated customers on product and service offerings.
• Exceeded personal sales goals.
• Discover needs & sell merchandise.
• Execute price changes, ring sales, and inventory control.
• Built and maintained effective relationships with peers and management.
• Sales Quota to meet daily.
• Offered direction and gave constructive feedback to motivate team members.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

• Helped customers select products that best fit their personal needs.
• Maintained visually appealing and effective displays for the entire store.
• Educated customers on products and other services offerings.
• Consulted with customers on the latest styles and trends.
• Maintain excellent customer service skills and proven record as a top seller.
• Skilled in area of order processing, inventory control, and cashier management.
• Excellent problem solver with strong sales analysis and reporting skills.

• Cleaned and maintain the image of the sales floor while keeping excellent customer service.
• Experience in Mannequin maintenance and styling.
• Knowledge of floor sets and plan-o-grams.
• Created window and merchandising displays within visual guidelines.
• Assist the new employees with training including store policies, financing options and register operations.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Opened and closed the store, which included counting cash drawers and making bank deposits.