Enrique Elizondo
Tucson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Water Restoration Technician
ServiceMaster
05.2024 - 10.2024
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
Warehouse Associate
Amazon
12.2023 - 05.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
Alorica
02.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Receptionist
ServiceMaster
07.2021 - 01.2022
- Responding and following up on emails
- Answering all inbound phone calls and initiating a warm transfer to the appropriate department
- Scanning, uploading, and filing jobs in designated folders
- Creating new jobs virtually in the database
- Making outbound schedule calls to customers, as well as updating calendars for schedule changes
- Taking inventory on office supplies and restocking all office supplies
- Uploading all photos and documents into the Onedrive system
Customer Service Representative
Agero
09.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High school Diploma -
Poston Butte High School
05-2018
Skills
- Front desk
- Organizational skills
- Communication skills
- Leadership
- Time management
- Financial services
- Cash Handling
- Microsoft Office
- Microsoft Excel
- Warehouse experience
- Microsoft Word
- Analysis skills
- Pallet jack
- ForkLift certified
- Inside sales
- Materials handling
- Sales
- Cold Calling
- Leadership skills
- Teaching
- Typing experience
- Customer service
- Office experience
- Computer skills
- Microsoft Outlook
- Data entry
- QuickBooks
Certification
Forklift Certification
Willing To Relocate
Tucson, AZ
Personal Information
Authorized To Work: US for any employer
Timeline
Water Restoration Technician
ServiceMaster
05.2024 - 10.2024
Warehouse Associate
Amazon
12.2023 - 05.2024
Customer Service Representative
Alorica
02.2022 - 03.2023
Front Desk Receptionist
ServiceMaster
07.2021 - 01.2022
Customer Service Representative
Agero
09.2019 - 08.2020
Forklift Certification
High school Diploma -
Poston Butte High School
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