Hi, I’m
Enrique Renteria
Summary
Ambitious individual with 2+ years in Information Technology as well as 5+ years in Retail Management and Customer Service. Eager to utilize and expand my technical knowledge and management skills in the ever-growing field of Networking.
Overview
10
years of professional experience
1
Certification
Work History
Bashas'
Technical Support Specialist I-II
06.2023 - Current
Job overview
- Provided technical support by resolving inquiries by phone, e-mail and web.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference (Jira).
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Set up and managed company mobile devices.
- Created configuration profiles and security policies for company devices (JAMF, Intune, Workspace ONE).
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Utilized PDQ for software deployment and inventory management.
Bashas' Distribution Center
Warehouse Shipping Clerk
04.2022 - 06.2023
Job overview
- Creating a list of stores scheduled to receive loads for use by the warehouse set up crew
- Processing daily work in pick module department; researching product shorts, force letdowns, and rebuilt pallets.
- Researching and adjusting product inventories, keeping track of inventory discrepancies.
- Creating and releasing any additional call in orders for product selecting
- Invoicing all completed stores
- Making system inventory adjustments and communicating to supervision when any additional research is needed for the receiving and process improvement (PID) departments.
- Checking with the loaders to make sure trailers have been loaded, and the paperwork is turned in; then calling dispatch, letting them know loads are ready to be shipped to the stores.
- AS400
Food City
2nd Assistant Director
03.2021 - 04.2022
Job overview
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper store coverage within fiscal guidelines.
- Supervising the merchandising of the general department, ensuring grocery, non-foods, frozen foods, liquor, and HBC departments are merchandised to store and company standards.
- Tracking financial reports (e.g. profit and loss, sales and expenses).
- Ensuring compliance with all heath department and weights and measures department guidelines and requirements.
- Ensuring product signage and shelf tags meet all governmental weights and measures policies and requirements.
- Merchandising the store, building product end caps, floor displays and side stacks.
- Revised department schedules to maximize coverage during peak hours.
- Interviewed, hired and trained staff to meet company needs.
- Ensured employees timecards were accurate through Kronos time keeping system.
- Supervised monthly department inventories to track sales to purchase ratios were driving towards profit.
- Tracked hours and labor used for the week, maintained budgeted hours and overtime.
- Submitted payroll every Sunday.
Food City
Assistant Customer Service Manager
08.2019 - 03.2021
Job overview
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Operated in store Western Union service to provide customers with convenient bill payments and money transfers.
- Counted and balanced cashier drawers and store safe.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Conducted research and reviewed findings to solve customer issues.
- Worked overnights with night crew, ordering, stocking and merchandising store floor.
Food City
Cashier/Clerk/Receiving Clerk
08.2015 - 08.2019
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Ordering and merchandising general department (grocery, dairy, frozen, wall deli, liquor).
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Certified on sit down forklift.
Food City
Courtesy Clerk
09.2014 - 09.2015
Job overview
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Assisted with price checks, go-backs, and replenishing supplies.
- Escorted customers to desired merchandise location.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Trained and mentored new hires on courtesy clerk duties
Education
Maricopa Community Colleges, Estrella Mountain Community CollegeAvondale, AZ
Associate of Applied Science from Network And Systems Administration
05-2025
Millennium High SchoolGoodyear, AZ
High School Diploma
05.2014
Skills
- Technical Troubleshooting
- TCP/IP
- MDM
- Windows/macOS/iOS/Linux
- Microsoft Office/365
- Cisco Technologies
- Switch/Router Configuration
- Packet Analysis (Wireshark)
- Hardware Configuration/Upgrades
- Asset Management
- Ticket Support System/Incident Management (Jira)
- Active Directory/Azure/Entra
- MFA (Okta)
- Retail Management/Customer Service
Languages
English
Spanish
Certification
- CompTIA A+ ce Certification
Timeline
Technical Support Specialist I-II
Bashas'
06.2023 - Current
Warehouse Shipping Clerk
Bashas' Distribution Center
04.2022 - 06.2023
2nd Assistant Director
Food City
03.2021 - 04.2022
Assistant Customer Service Manager
Food City
08.2019 - 03.2021
Cashier/Clerk/Receiving Clerk
Food City
08.2015 - 08.2019
Courtesy Clerk
Food City
09.2014 - 09.2015
Maricopa Community Colleges, Estrella Mountain Community College
Associate of Applied Science from Network And Systems Administration
Millennium High School
High School Diploma
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