Enrique Rick Vazquez
Queen Creek
Summary
Award-winning District Service Manager with 20+ years of progressive experience in material handling and field service operations. Named Raymond West’s 2024 District Service Manager of the Year for leading cultural transformation, top-tier KPI performance, and record-setting profitability in the Phoenix branch. Proven track record building high-performing teams, optimizing workflows, elevating customer satisfaction, and partnering cross-functionally to deliver results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Service Manager
Raymond West
Phoenix, AZ
08.2022 - Current
- Managed daily KPIs to drive operational efficiency, maximize workforce productivity, and maintain consistent branch profitability.
- Improved turnover rates by fostering strong relationships, strengthening team engagement, and empowering employees.
- Mentored and developed two new Service Managers in leadership, operations, and KPI management for long-term success.
- Transformed Phoenix branch culture by building strong cross-department relationships and motivating teams with a positive, solutions-first approach.
- Led the Phoenix branch to record-setting profitability, achieving the highest net profit across all Raymond West branches through disciplined execution and strategic team development.
Field Service Supervisor
Raymond West
Phoenix, AZ
02.2022 - 08.2022
- Ensured team productivity, efficiency, and safety across daily operations.
- Provided advanced diagnostics support and led major repair projects.
- Performed timecard reviews and verified billing accuracy to maintain process integrity.
- Assisted with customer escalations and corrected misprocessed work orders.
- Balanced leadership responsibilities with hands-on PMs and urgent breakdown calls across all makes/models.
Team Lead
Raymond West
Phoenix, AZ
01.2021 - 02.2022
- Maintained workflow efficiency and supported technicians with advanced diagnostics and major projects.
- Conducted daily timecard checks and ensured accurate billing.
- Held daily team huddles to align objectives, remove blockers, and support technician needs.
- Performed scheduled maintenance and breakdown service across diverse equipment lines.
Forklift Technician
Toyotalift of Arizona
Phoenix, AZ
02.2020 - 01.2021
- Primary troubleshooter for complex issues; diagnosed and repaired electric, gas, and diesel forklifts.
- Performed preventative maintenance to improve reliability and minimize downtime.
- Maintained organized, well-stocked van inventory to support efficient field operations.
- Delivered excellent customer service and relationship management.
Forklift Technician
Summit ToyotaLift
North Haven, CT
04.2015 - 01.2020
- Recognized as the branch's primary troubleshooter for complex technical issues.
- Diagnosed and repaired electric, gas, and diesel forklifts; executed comprehensive PMs.
- Managed van inventory and reduced delays during service calls.
- Delivered high-level customer service that strengthened relationships and retention.
- Selected as a mentor for new technicians; onboarded, trained, and served as their primary point of contact.
Forklift Technician
FedEx Freight
Windsor Locks, CT
03.2010 - 04.2015
- Maintained and repaired a fleet of 45 LPG forklifts for the terminal.
- Executed major repairs for the Northeast region (transmissions, engines, electrical, hydraulics, scales).
- Selected for the People Development Department; delivered nationwide training on Toyota forklifts and LTS scales.
- Company-wide technical reference and nationwide point of contact for advanced diagnostics.
Forklift Technician
Summit Handling Systems
Agawam, MA
04.2006 - 03.2010
- Traveled to customer sites for PMs, diagnostics, and repairs on electric and gas forklifts.
- Performed tire pressing and replacement to ensure safe operation.
Forklift/Diesel Technician
Watkins Motor Lines
Windsor Locks, CT
05.2005 - 04.2006
- Performed PMs on diesel trucks and forklifts to ensure reliability, safety, and uptime.
- Diagnosed and repaired diesel engines, mechanical systems, and forklift components.
Education
High School Diploma -
Manchester High School
Manchester, CT06-2003
Automotive, Diesel & Industrial Technology
Universal Technical Institute
Glendale Heights, IL01-2005
Skills
- Service Operations Management
- Technician Leadership & Development
- KPI & Financial Performance
- Customer Relationship & Escalation Management
- Safety & Compliance
- Workflow Optimization
- Advanced Technical Diagnostics (Electric/Gas/Diesel)
- Project & Change Management
- Bilingual Communication
- Service operations leadership, KPI management, workforce planning
- Customer escalation management, cross-functional collaboration
- Advanced diagnostics: electric/gas/diesel forklifts; hydraulics; electrical systems
- Bilingual: English & Spanish
Certification
- Taylor Forklift Certified (2017–Present)
- Toyota Certified Technician (2017–Present)
- ASE: Steering & Suspension; PMI – Medium/Heavy Duty Trucks (2015–2020)
- Certified Forklift Operator
Timeline
District Service Manager
Raymond West
08.2022 - Current
Field Service Supervisor
Raymond West
02.2022 - 08.2022
Team Lead
Raymond West
01.2021 - 02.2022
Forklift Technician
Toyotalift of Arizona
02.2020 - 01.2021
Forklift Technician
Summit ToyotaLift
04.2015 - 01.2020
Forklift Technician
FedEx Freight
03.2010 - 04.2015
Forklift Technician
Summit Handling Systems
04.2006 - 03.2010
Forklift/Diesel Technician
Watkins Motor Lines
05.2005 - 04.2006
High School Diploma -
Manchester High School
Automotive, Diesel & Industrial Technology
Universal Technical Institute
AWARDS
District Service Manager of the Year — Raymond West (2024): Selected as top performer among 17 District Service Managers for leading cultural transformation, best-in-company KPIs, and record-setting profitability in Phoenix., Extra Mile Award — FedEx Freight (2014): Company-wide recognition for technician education and after-hours support on Toyota electrical systems.