Enrique Soto
Phoenix
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, as demonstrated at Amazon. Skilled in cash handling and problem-solving, I excel in fast-paced environments, consistently meeting performance targets. My strong work ethic and ability to multitask have contributed to significant improvements in efficiency and customer service.
Overview
7
7
years of professional experience
Work History
Cashier
Shell Gas Station
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Organized items on shelves to help customers locate products easily and quickly.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Driver Helper
UPS
08.2022 - 04.2023
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.
Warehouse Worker
Amazon
04.2020 - 07.2020
- Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
- Improved warehouse efficiency with careful organization and storage of inventory.
- Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.
- Streamlined order fulfilment by effectively picking, packing, and shipping products.
- Maintained a clean and safe work environment to prevent accidents and facilitate productivity.
- Received positive feedback from supervisors for consistently meeting performance targets.
Sales Associate
King and Duck Clothing Store
06.2019 - 02.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
- Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
- Informed customers of current store promotions to encourage additional sales purchases.
Sales Associate
Goodwill
01.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Central Highschool
Phoenix, AZ05-2020
Skills
- Customer service
- Loading and unloading
- Packaging and labeling
- Problem-solving skills
- Customer assistance
- Work ethic and integrity
- Self-motivated and disciplined
- Multi-tasking strength
- Heavy lifting
- Cash handling
- Warehouse organization
- Truck loading
Timeline
Cashier
Shell Gas Station
01.2024 - 08.2024
Driver Helper
UPS
08.2022 - 04.2023
Warehouse Worker
Amazon
04.2020 - 07.2020
Sales Associate
King and Duck Clothing Store
06.2019 - 02.2020
Sales Associate
Goodwill
01.2018 - 06.2019
High School Diploma -
Central Highschool
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