Erianna Houlton
Tucson
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Lead Medical Assistant
TMCONE Healthcare Medical Group
Tucson
04.2021 - Current
- Coordinated patient schedules to optimize clinic flow and reduce wait times.
- Assisted physicians with examinations and procedures in a timely manner.
- Managed electronic health records ensuring accuracy and confidentiality of patient data.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Trained and mentored new medical assistants on clinic protocols and procedures.
- Conducted patient intake assessments and documented medical histories effectively.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Patient Access Representative
TMCONE Healthcare Medical Group
Tucson
06.2023 - 06.2024
- Verified patient insurance eligibility and benefits for scheduled appointments.
- Scheduled patient appointments using electronic health record systems.
- Collected and processed patient information during registration.
- Communicated with patients regarding pre-visit instructions and requirements.
- Maintained confidentiality of patient information in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
Sales Associate
Pandora Jewelry
Tucson
10.2019 - 03.2021
- Assisted customers in selecting jewelry that matched their personal style.
- Maintained visual merchandising standards to enhance product presentation.
- Processed transactions accurately using point-of-sale systems.
- Handled inventory management tasks to ensure stock availability.
- Educated customers about jewelry materials and care techniques.
- Participated in training new associates on company policies and procedures.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
N/A - Medical Assistant
Pima Community College
Tucson, AZ 10.2019 - 03.2021
Tucson High School
Tucson, AZSkills
- HIPAA compliance
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Team leadership
- Critical thinking
Timeline
Patient Access Representative
TMCONE Healthcare Medical Group
06.2023 - 06.2024
Lead Medical Assistant
TMCONE Healthcare Medical Group
04.2021 - Current
Sales Associate
Pandora Jewelry
10.2019 - 03.2021
N/A - Medical Assistant
Pima Community College
10.2019 - 03.2021
Tucson High School