Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erianna Manning

Tempe

Summary

Experienced customer service professional, self-motivated, and determined to develop the skills necessary to successfully assist a busy office in achieving the desired practice goals. My work experience demonstrates my ability to keep accurate records, be very organized and productive while paying full attention to detail.

Overview

3
3
years of professional experience

Work History

Patient Care Coordinator/ Dental Assistant

Brident Dental
12.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Dental Assistant

Care Dental Spa
11.2023 - 07.2024
  • Assisted the dental team during patient procedures and treatment to ensure smooth workflow and optimal patient care
  • Performed efficient and accurate procedures to help maintain the doctors schedule and patient flow
  • Reviewed patients charts prior to treatment to log appropriate patient data during exam and treatment
  • Adhered to schedule to limit patient wait time
  • Cleaned and prepped patient treatment rooms to include organizing dental supplies
  • Managed dental records efficiently and accurately
  • Supported the front desk staff by performing dental receptionist duties when needed
  • Utilized knowledge of medical terminology, dental assisting and infection control protocols to maintain a safe and sterile environment
  • Ordered dental supplies
  • Captured radiographs of patients using standard digital dental radiographic equipment

Community Outreach Specialist

Care Dental Spa
11.2023 - 07.2024
  • Contacted insurance companies to obtain information regarding claims and payment details
  • Outreached dental labs to acquire the status of pending cases
  • Verified insurance eligibility and insurance breakdowns
  • Contacted outside dental providers in the community to discuss patient referrals
  • Brainstormed with dental team to create ideas for community outreach opportunities
  • Worked in a remote work environment

Sales and Service Associate

Avis Budget
01.2023 - 11.2023
  • Scheduled and managed incoming calls from customers for rentals and issues with rentals
  • Created and scheduled reservations for clients
  • Managed issues customers related to refunds and other concerns
  • Processed payments for prepaid reservations
  • Communicated with local law enforcement on potential crimes committed in vehicles
  • Worked in a remote work environment

Sales and Service Associate

Marriott International
12.2021 - 12.2022
  • Managed inbound calls for bookings to include personal and business lodging for meetings, weddings, groups, and social events
  • Processed guest reservation requests and identified guest reservation needs
  • Functioned as a point of contact for the client to provide smooth and efficient service at all stages of the booking process
  • Maximized all opportunities to sell the hotel facilities while ensuring every effort is made to convert enquiries through proposal and negotiation to achieve targets
  • Completed administrative processes and adhered to system standards
  • Worked in a remote work environment
  • Documented call activity timely and accurately
  • Coordinated with other properties to keep business within Marriott through effective cross-selling and referral process at inquiry and post event stage
  • Ensured all guest requirements were recorded accurately to enable clear communication with the Operational Team
  • Followed company sales techniques to maximize customer engagement and satisfaction

Education

Dental Assistant School -

09.2023

Electrocardiography Technician Program -

Temple College
Temple
01.2021

High School Diploma -

Temple High School
Temple
01.2018

Skills

  • MS Word
  • Excel
  • Outlook
  • PowerPoint
  • Dentrix Dental System

Timeline

Patient Care Coordinator/ Dental Assistant

Brident Dental
12.2024 - Current

Dental Assistant

Care Dental Spa
11.2023 - 07.2024

Community Outreach Specialist

Care Dental Spa
11.2023 - 07.2024

Sales and Service Associate

Avis Budget
01.2023 - 11.2023

Sales and Service Associate

Marriott International
12.2021 - 12.2022

Dental Assistant School -

Electrocardiography Technician Program -

Temple College

High School Diploma -

Temple High School

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Erianna Manning