Eric Conley
Mesa
Summary
8+ Years of customer service experience in various fields of this position. Detail-oriented professional with strong problem-solving and communication skills. Proven ability to enhance customer satisfaction and resolve complex issues in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Fulfillment Associate
Innovative Health LLC
07.2025 - Current
- Processed customer orders efficiently, ensuring timely fulfillment and accurate delivery.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels.
- Assisted in troubleshooting order discrepancies to enhance customer satisfaction.
- Worked in other departments within the business; Log in, Collections, and Receiving. making sure calculated goals are hit on a monthly bases
Sales Associate
Sexton Pest Control
07.2024 - 05.2025
- Assisted Multi-family housing in pest control services, and building customer relationships. This involves prospection for new customers, presenting products and services, negotiating contracts and providing ongoing support.
- Meet monthly quotas, achieving or exceeding individual sales targets, tracking performance, analyzing results, and providing regular reports on sales progress to supervisors.
Customer Service Supervisor
Target Specialty Products
06.2021 - 07.2024
- Developed and executed strategies for effective customer engagement and satisfaction.
- Directly handled inbound customer orders/inquiries, assist with inventory procurement, handle billing/payment information with our accounts payable team and our customer
- Implemented training programs to enhance staff efficiency and product knowledge.
- Resolved complex customer issues, leveraging product expertise to achieve satisfactory outcomes.
Credit Card Fraud Analyst
JPMorgan Chase
01.2018 - 06.2021
- Analyzed transaction data to identify and investigate potential fraud patterns.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Responsible for outbound calls regarding suspicious activity needing further verification on customers account
- Monitored alerts and flagged suspicious activities using advanced analytics tools, review and approve irregular transactions outside regular spending patterns.
Education
High School Diploma -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Problem Solving
- Communication
- Technical Knowledge
- Time Management Skills
- Ability to Perceive Clients
- Willingness to Learn
- Ability to Receive Constructive Criticism
Timeline
Customer Fulfillment Associate
Innovative Health LLC
07.2025 - Current
Sales Associate
Sexton Pest Control
07.2024 - 05.2025
Customer Service Supervisor
Target Specialty Products
06.2021 - 07.2024
Credit Card Fraud Analyst
JPMorgan Chase
01.2018 - 06.2021
High School Diploma -
Maricopa Community Colleges, Mesa Community College