Eric Conley
Mesa
Summary
8+ Years of customer service experience in various fields of this position. Detail-oriented professional with strong problem-solving and communication skills. Proven ability to enhance customer satisfaction and resolve complex issues in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Fulfillment Associate
Innovative Health LLC
Scottsdale, AZ
07.2025 - Current
- Processed customer orders efficiently, ensuring timely fulfillment and accurate delivery.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels.
- Assisted in troubleshooting order discrepancies to enhance customer satisfaction.
- Worked in other departments within the business; Log in, Collections, and Receiving. making sure calculated goals are hit on a monthly bases
Sales Associate
Sexton Pest Control
Scottsdale, AZ
07.2024 - 05.2025
- Assisted Multi-family housing in pest control services, and building customer relationships. This involves prospection for new customers, presenting products and services, negotiating contracts and providing ongoing support.
- Meet monthly quotas, achieving or exceeding individual sales targets, tracking performance, analyzing results, and providing regular reports on sales progress to supervisors.
Customer Service Supervisor
Target Specialty Products
Tempe, AZ
06.2021 - 07.2024
- Developed and executed strategies for effective customer engagement and satisfaction.
- Directly handled inbound customer orders/inquiries, assist with inventory procurement, handle billing/payment information with our accounts payable team and our customer
- Implemented training programs to enhance staff efficiency and product knowledge.
- Resolved complex customer issues, leveraging product expertise to achieve satisfactory outcomes.
Credit Card Fraud Analyst
JPMorgan Chase
Tempe, AZ
01.2018 - 06.2021
- Analyzed transaction data to identify and investigate potential fraud patterns.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Responsible for outbound calls regarding suspicious activity needing further verification on customers account
- Monitored alerts and flagged suspicious activities using advanced analytics tools, review and approve irregular transactions outside regular spending patterns.
Education
High School Diploma -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Problem Solving
- Communication
- Technical Knowledge
- Time Management Skills
- Ability to Perceive Clients
- Willingness to Learn
- Ability to Receive Constructive Criticism
Timeline
Customer Fulfillment Associate
Innovative Health LLC
07.2025 - Current
Sales Associate
Sexton Pest Control
07.2024 - 05.2025
Customer Service Supervisor
Target Specialty Products
06.2021 - 07.2024
Credit Card Fraud Analyst
JPMorgan Chase
01.2018 - 06.2021
High School Diploma -
Maricopa Community Colleges, Mesa Community College