Summary
Overview
Work History
Education
Skills
Websites
Skills And Tools
Leadership Strengths
Timeline
Generic

ERIC GREEN

Waddell

Summary

Strategic and people-focused leader with over a decade of progressive experience driving customer success, partner operations, and team development. Recognized for building and leading high-impact teams, resolving complex challenges, and fostering a culture of accountability and growth. Exceptional communicator thriving in fast-paced, cross-functional environments. Skilled at utilizing data and feedback to shape decisions, enhance processes, and elevate partner satisfaction.

Overview

5
5
years of professional experience

Work History

Supervisor, Partner Success

Solar Mosaic
11.2023 - 06.2025
  • Manage and mentor a team of specialists, leading weekly 1:1s, performance reviews, and coaching to support continuous growth.
  • Use data-driven insights to monitor KPIs and drive team performance, ensuring service excellence and operational consistency.
  • Serve as a bridge between Sales and Support leadership, aligning teams toward shared goals and partner satisfaction.
  • Take ownership of escalations and cross-team product issues, ensuring timely and effective resolution.
  • Influence product enhancements and internal processes through customer and partner feedback.

Senior Partner Success Specialist

Solar Mosaic
08.2022 - 11.2023
  • Developed and executed partner engagement strategies to recover aging loan pipelines and boost conversion.
  • Acted as an escalation leader for team members, providing coaching on issue de-escalation and communication.
  • Co-led updates to team training materials and procedures to ensure process consistency and operational readiness.
  • Supported underperforming accounts with targeted action plans to increase partner retention and performance.

Partner Success Specialist / Trainer

SolarMosaic
11.2020 - 08.2022
  • Launched the Partner Success department, recruiting and training a 27-member team (U.S. and Jamaica).
  • Created onboarding materials and delivered hands-on training, promoting strong service culture and process knowledge.
  • Guided partners through full loan lifecycle support - from onboarding to issue resolution - ensuring an excellent customer journey.
  • Built scalable partner relationships by working directly with leadership at the Owner, Sales, and Admin levels.
  • Collaborated on department-wide growth initiatives and workflow optimization.

Education

General Studies -

Central Lakes College
Brainerd, MN
01.2012

Skills

  • Team leadership
  • Strategy
  • Performance Coaching
  • Effective conflict resolution
  • KPI Tracking
  • Reporting
  • Process Improvement
  • Collaborative project engagement
  • Change Management
  • Google Workspace
  • Salesforce
  • Miro
  • Tableau
  • Talkdesk
  • Microsoft Office
  • Periscope
  • Siebel Analytics

Skills And Tools

Performance Coaching, Conflict Resolution, KPI Tracking & Reporting, Process Improvement, Cross-Functional Collaboration, Change Management, Google Workspace, Salesforce, Miro, Tableau, Talkdesk, Microsoft Office, Periscope, Siebel Analytics

Leadership Strengths

  • Team Building & Talent Development
  • Conflict Resolution & Escalation Ownership
  • Cross-Functional Influence
  • Operational Execution & KPI Management
  • Strategic Partner Relationship Management

Timeline

Supervisor, Partner Success

Solar Mosaic
11.2023 - 06.2025

Senior Partner Success Specialist

Solar Mosaic
08.2022 - 11.2023

Partner Success Specialist / Trainer

SolarMosaic
11.2020 - 08.2022

General Studies -

Central Lakes College

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