Eric Lenz
Mesa
Overview
10
10
years of professional experience
Work History
DC Area Supervisor
The Home Depot
Phoenix
08.2022 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored team members to enhance performance and efficiency.
- Conducted regular safety audits to promote a safe work environment.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
Assistant Store Manager
The Home Depot
Scottsdale
02.2019 - 08.2022
- The Home Depot #0420
- Responsible for leading multiple teams through change, developing and delivering training plans, delivering excellent customer service, leading and motivating a team of 150-175 associates, performance reviews, driving accountability, managing to the PnL, budgeting, and staffing.
- Assisted in managing daily store operations and staff scheduling.
- Monitored sales performance and implemented merchandising strategies.
- Resolved customer inquiries and complaints effectively and professionally.
- Supported promotional events to enhance store visibility and engagement.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Department Supervisor
The Home Depot
Scottsdale
02.2015 - 02.2019
- The Home Depot - #0472 promoted throughout tenure.
- Supervised daily operations of department team members and workflows.
- Trained new employees on processes and customer service standards.
- Evaluated employee performance to provide constructive feedback and support.
- Trained employees on new processes or procedures as needed.
- Focused on development to generate a talent pipeline
- Driving execution of daily sales, service and profitability for the company
Education
High School Diploma -
Mesa High School
Mesa05-2011
Secondary Education
Yavapai College
Prescott, AZSkills
- Team building
- Performance management
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Coaching and mentoring
References
- Andrew Jensen- 602-695-5788
- Mark Harrison- 734-306-5544
Timeline
DC Area Supervisor
The Home Depot
08.2022 - Current
Assistant Store Manager
The Home Depot
02.2019 - 08.2022
Department Supervisor
The Home Depot
02.2015 - 02.2019
High School Diploma -
Mesa High School
Secondary Education
Yavapai College
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