Eric Robinson

Meet and greet customers. Walk them through the insurance process.

Prepare repair estimates written to insurance guidelines or shop standards, for non DRP or customer pay jobs.

Blueprint the car at time of check in.

Assign work to the technicians

Review and plan repairs with the technicians after the car has been disassembled to ensure the least amount of supplements possible.

Order parts or provide the parts manager with a list of sourced, parts to be ordered.

Maintain customer communication with updates.

Delivery the car and go over repairs made with the customer. Final bill claims.

Collision Estimator where I average anywhere from $130-$180k in sales a month.

Here at Fix Auto some of my daily duties included but aren't limited to the following:

• Adhered to DRP insurance procedures and rates applicable to estimates.
• Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
• Ensured that all safety protocols were followed while inspecting vehicles.
• Attended training sessions related to auto collision repair techniques and estimating software programs.
• Maintained current knowledge of industry trends in order to provide accurate estimates.
• Provided customer service by responding to inquiries regarding repairs and estimates.
• Advised customers of repair plans, discussing payment options to finalize work orders.
• Verified accuracy of parts pricing from suppliers and vendors.
• Assisted customers in understanding their insurance coverage options.
• Conducted final quality control check of vehicles prior to customer delivery. Including the test drive
• Research repair procedures and make sure they are with the car.
• Produce a flow for the techs, painters and detail crews so that the shop car reach our goals

Lead Service Advisor

• I was hired to run the shop while in a growth stage. I was the main customer contact and seen every car through the repairs.
• Sales- in my time with Peak Euro. I was responsible for all repairs orders and making sure they all held good margins.
• Track and forecast sales with breakdowns daily, weekly and monthly to hit year end goals.
• I worked hand and hand with each technicians to make sure the customers needs were met and exceeded.
• I was trained with Service Advisor skills with Sales Fix Academy.
• Used knowledge of services to recommend additional products and offerings to customers.
• Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
• Handled telephone inquiries regarding appointments and work in process.
• Designed sales and service strategies to improve revenue and retention.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Precision Body & Paint of Bend September 2016- 2021

• Lead Estimator- I write insurance estimates for customers who have been in an accident.
• I work hand-in-hand with technicians on proper repairs for the client’s vehicle.
• I research OEM Procedures to make sure the cars are repaired back to factors standards.
• I work customer files from start to finish.
• I provide excellent customer service and education throughout the repairs (from time of the estimate to the time they pick up their vehicle). I will attach Google reviews for this position.
• GM- To build and maintain vendor relations.
• To train and coach the on the proper repairs as a body shop.
• To manage and handle all internal and external challenges.
• Assign all labor to technicians and painters.
• Quality inspection of all vehicle including the test drives and workmanship.
• Open and close the facility for operating hours.
• Close files out
• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Coaching various ages from 3 years old to college aged players
• Running camps and clinics for various size groups
• Training & Coaching
• 1 on 1 skill training athletes, whom I mentor along the way as an extra service I give my clients
• Meet and greet customers
• Check-in members and non-members
• Operate cash register
• Check-in members and non-members
• Tournament supervisor
• Building operator
• Bonta
• Stack and load truck for delivery
• Process invoices and checks
• Inventory and display arrangements.

• Daily task(s)- Order products and schedule them for install
• Job walks and measures
• Problem solving
• Accounting aspect - Billing out vendors, customers and companies
• Filing jobs
• Both electronically and paper files.( hard copy)
• Keep files in an organized manner so they are easily access later
• Opening and closing the building for business
• I also would deal with customers on a weekly basis.

• While I was the Project Manager at TCS
• I was also the warehouse manager as well
• In charge of opening and closing the warehouse
• Receiving and shipping products in and out of the warehouse
• Separating and sorting products for there intended jobs
• Loading and unloading delivery trucks and installers
• Clean and maintain order in all of the warehouses
• Deliver products
• Drive pickup trucks and trailers
• Forklift operator
• Problem solving.

Painter

• Building operator- I would open and close the building for normal working hours.
• Customer service- I would drive customers home on occasions.
• As a painter. I was responsible for prepping and painting production cars. keeping the flow and making the deadlines for repairs.
• 5+ years in body shop painting and repair with the knowledge and experience in Prepping, painting sanding, buffing, and color matching to a vehicle’s pre-accident condition.
• Worked with a variety of paints including enamels, lacquers and urethanes.
• Monitored job progress by inspecting each stage of the painting process.
• Prepared surfaces for painting by removing rust, dirt and grease using wire brush and chemical solutions.
• Checked finished work against original specifications to ensure accuracy.
• Performed minor repairs on body panels as needed prior to painting process.