Eric Rosenfeld
Scottsdale
Summary
Strategy, Execution & Product Development Leadership that Drives Profitability & IT/Product Transformation
It executive bringing wealth of experience in implementing cutting-edge technologies that drive organizational success. Known for fostering strong collaborative environments and delivering impactful results. Possesses strategic vision and adaptability to navigate evolving business landscapes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CHIEF INFORMATION OFFICER
SERVRX, INC.
01.2020 - Current
- Led a comprehensive cloud transformation, resulting in a 100% increase in system availability and reliability and a 100% increase in capacity and resiliency of significant workloads while modernizing application architecture
- Developed a comprehensive strategy for the application of Artificial Intelligence (AI) throughout the organization, including substantial improvements to Operations, Collections, and document processing within claims.
- Founded an internal group to take advantage of Intelligent Document Processing (AI application) needs at customers, creating a new profit center and revenue stream for the company
- Provided technology vision and leadership, developing and managing IT systems to support company growth and operational excellence.
- Directed a total re-development of claims management and adjudication platforms within one year while reducing IT costs and headcount by over 25%
- Reduced system downtime by over 75% and improved customer experience by over 100%.
- Implemented AI, IDP, and ML projects to create automation, enable staff escalation, and reduce lag time by over 40%
- Analyzed and reduced IT costs, value, and growth advising management and implementing optimization strategies.
- Developed and mentored staff, enhancing skills, engagement, creating enrichment opportunities and improving readiness and team effectiveness.
CHIEF PRODUCT OFFICER (CONTRACTOR)
CHASSI, INC.
Phoenix, AZ
01.2019 - 01.2019
- Reoriented product strategy, establishing market discipline and penetrating new markets, leading to a 100% increase in revenue within 6 months.
- Defined first-ever market category, innovative product strategy, and opened new channels.
- Spearheaded customer outreach initiatives, driving market penetration by over 200% within 6 months.
- Aligned product & development teams, overcoming silos and improving execution clarity within 6 months
CHIEF PRODUCT OFFICER
ATTAINIA, INC.
Scottsdale, AZ
01.2018 - 01.2019
- Drove innovation and alignment across product and engineering teams, boosting engineering productivity by over 100% in 4 months while reducing costs by 33%.
- Delivered new product to market within 3 months, safeguarding over $8M in ARR.
- Established Agile methodologies (KANBAN), achieving a 100% improvement in product delivery and cost reductions.
- Created career paths for product management, enhancing team alignment and growth.
CHIEF INFORMATION OFFICER, SR. VICE PRESIDENT - INFORMATION TECHNOLOGY
MAGELLAN RX MANAGEMENT, INC.
Scottsdale, AZ
01.2014 - 01.2017
- Restructured IT and development teams, realizing 75% efficiency gains and a 50% reduction in OPEX spend.
- Expanded product portfolio, growing ARR by $20M in 18 months.
- Implemented governance processes that reduced product churn by over 50%.
- Mentored leadership teams, leading to 30+ staff promotions in 3 years.
- Assimilated M&A opportunities, integrating 3 acquisitions over 3 years. Expanded capabilities with M&A strategy, assimilating over 3 new acquisitions and evaluating over 7 additional potential opportunities in 3 years
- (a division of Magellan Health, Inc.)
CHIEF INFORMATION OFFICER
DRFIRST, INC.
Rockville, MD
01.2010 - 01.2014
- Grew product mix by over 500%, opened new international markets, and increased revenue by 150% in 3 years.
- Led a 97%+ reduction in product outages and a 75% reduction in outstanding customer issues within one year.
- Delivered full compliance readiness for EPCS, ARRA Meaningful Use, and CCHIT certifications.
- Implemented DevOps and SysOps processes, boosting program velocity by 300%.
SENIOR VICE PRESIDENT INFORMATION SYSTEMS (CIO) - Onlife Health Division
BLUECROSS BLUESHIELD OF TENNESSEE
Franklin, TN
01.2008 - 01.2010
- Established revenue growth of over 50% YOY by leveraging technology and operational improvements.
- Cut technology costs by 50% while retooling and rebranding all core products and services within 18 months.
CHIEF INFORMATION OFFICER
MEDEFILE INTERNATIONAL, INC.
Cedar Knolls, NJ
01.1999 - 01.2008
- Hired to invent the core technologies, establishing the product and market value
- Lead the initial product launch within 2 years
- Increased product mix by 2200% after the initial launch and initiated international (Canadian) operations within 4 years
- Led the public offering process - Drove quantitative financial analysis, business planning, and market/product positioning as a primary point of contact
Education
Bachelor of Science - Quantitative Business Analysis & Computer Science
Indiana University School of Business
Bloomington, INSkills
- AI adoption and integration
- Cloud Transformation
- Strategic Technology Planning
- Process Automation
- AWS Expert
- ERP System Implementation
- Agile Methodologies
- Cybersecurity & Compliance
- IT & Business Systems Optimization
- Data Governance and Strategy
- Team Leadership & Mentorship
- Vendor Management Multi-Country Team Management
Certification
- HIPAA Compliance Training
- Certified in Title 21 CFR Part 11 Compliance
- Certified Oracle Technologies Trainer
- RSA-accredited Security Training
- Oracle Masters Training
Timeline
CHIEF INFORMATION OFFICER
SERVRX, INC.
01.2020 - Current
CHIEF PRODUCT OFFICER (CONTRACTOR)
CHASSI, INC.
01.2019 - 01.2019
CHIEF PRODUCT OFFICER
ATTAINIA, INC.
01.2018 - 01.2019
CHIEF INFORMATION OFFICER, SR. VICE PRESIDENT - INFORMATION TECHNOLOGY
MAGELLAN RX MANAGEMENT, INC.
01.2014 - 01.2017
CHIEF INFORMATION OFFICER
DRFIRST, INC.
01.2010 - 01.2014
SENIOR VICE PRESIDENT INFORMATION SYSTEMS (CIO) - Onlife Health Division
BLUECROSS BLUESHIELD OF TENNESSEE
01.2008 - 01.2010
CHIEF INFORMATION OFFICER
MEDEFILE INTERNATIONAL, INC.
01.1999 - 01.2008
Bachelor of Science - Quantitative Business Analysis & Computer Science
Indiana University School of Business