Eric Wilson
Phoenix
Summary
Experienced Customer Care Professional at Amex Assurance Company, quickly progressing to Lead Customer Care Professional. Excelled as a Subject Matter Expert, providing support to colleagues and handling escalation calls. Demonstrated proficiency as a claims adjuster, efficiently and accurately adjusting claims for valued card members. Played a pivotal role in establishing the first mail room at American Express, showcasing a talent for contributing to innovative initiatives.
Overview
3
3
years of professional experience
Work History
Back Office Representative
American Express
12.2024 - 02.2025
- Contributed significantly to the creation of American Express's first-ever on-site mailroom.
- Utilized postal services and email to reach customers with important information regarding their insurance benefits and policies
- Oversaw processing of outgoing, incoming, and undelivered mail efficiently in the company's mail department.
- Handled financial adjustments involving customer accounts.
- Network with other departments such as the Regulatory Team and the Financial Team
Claims Examiner
American Express
01.2024 - 12.2024
- Handled numerous benefit-related insurance claims.
- Processed an average of 10-15 claims daily.
- Facilitated efficient contact with cardholders through proactive call handling.
- Have an active property and casualty insurance license
Lead Customer Care Professional
American Express
02.2023 - 01.2024
- Delivered comprehensive orientation to newly onboarded colleagues.
- Addressed inquiries through appropriate communication platforms.
- Handled complex escalated calls with professionalism and skill.
- Collaborated on diverse projects and executed audits effectively
- Fostered professional relationships with diverse management personnel and staff.
Customer Care Professional
American Express
07.2022 - 02.2023
- Gained comprehensive understanding of multiple insurance products at Amex Assurance Company.
- Reviewed and analyzed insurance coverages and cardholder benefits.
- Supported customers in navigating claim procedures and providing detailed responses.
- Simultaneously operated various systems.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ01.2018
Skills
- Excellent customer service skills
- Very adaptive to fast paced work environment
- Learn tasks quickly
- Good work ethic and time manager
- Licensed claims adjuster for Property and Casualty
- 3 years of claims experience
Timeline
Back Office Representative
American Express
12.2024 - 02.2025
Claims Examiner
American Express
01.2024 - 12.2024
Lead Customer Care Professional
American Express
02.2023 - 01.2024
Customer Care Professional
American Express
07.2022 - 02.2023
High School Diploma -
Barry Goldwater High School
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