Erica Antone
Food Server
Tucson
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Food Server
Ume
11.2025 - Current
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Food Server
Bellissimo Ristorante Italiano
02.2020 - 11.2025
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
Food Server
Darden Restaurants, Olive Garden
10.2019 - 05.2020
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
Food Server
Festa Buffet
11.2019 - 02.2020
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Recognized by supervisors for consistently exceeding performance expectations as a Buffet Server team member.
- Received consistent positive feedback from guests regarding my attentive service and friendly demeanor.
- Maintained a clean and organized buffet area, ensuring a pleasant dining experience for guests.
- Enhanced customer satisfaction by providing attentive and efficient service during busy buffet hours.
- Supported fellow team members during high-traffic periods, promoting smooth operations and excellent customer service.
Food Server
Moby's
04.2018 - 07.2018
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Food Server
Tequila Factory
06.2016 - 02.2020
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Cultivated warm relationships with regular customers.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Refreshment service attendant
Desert Diamond Casinos & Entertainment
04.2014 - 05.2016
- Enhanced customer satisfaction by providing efficient and attentive service in a timely manner.
- Took orders, made recommendations, offered specials, and inquired regarding special food requirements.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
Customer Service Representative
Afni
10.2009 - 02.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High school or equivalent in Diploma -
TAPP
Tucson, AZ05.2009
Skills
Service prioritization
Suggestive selling
Allergy awareness
POS system operation
Conflict resolution
High volume dining
Effective customer upselling
Hospitality and accommodation
Guest relations management
Teamwork and collaboration
Adaptability and flexibility
Reliable and responsible
Excellent communication
Certification
Az Food Handler
Timeline
Food Server
Ume
11.2025 - Current
Food Server
Bellissimo Ristorante Italiano
02.2020 - 11.2025
Food Server
Festa Buffet
11.2019 - 02.2020
Food Server
Darden Restaurants, Olive Garden
10.2019 - 05.2020
Food Server
Moby's
04.2018 - 07.2018
Food Server
Tequila Factory
06.2016 - 02.2020
Refreshment service attendant
Desert Diamond Casinos & Entertainment
04.2014 - 05.2016
Customer Service Representative
Afni
10.2009 - 02.2010
High school or equivalent in Diploma -
TAPP