ERICA BANDY
Lake Havasu City
Summary
To maintain a position in a fast paced environment with room for advancement.
Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.
Overview
23
23
years of professional experience
Work History
Universal Banker
First Savings Bank
Lake Havasu City
03.2025 - Current
- Assisted customers with account openings and service inquiries.
- Processed transactions accurately and efficiently at the teller line.
- Educated clients on banking products and services available.
- Managed cash drawer, ensuring compliance with bank policies.
- Resolved customer issues promptly and professionally through effective communication.
- Supported loan application processes by gathering necessary documentation.
Member Service Representative III
Havasu Community Credit Union
Lake Havasu City
06.2024 - 03.2025
- Build and maintain a strong relationship with existing and potential new members
- Understand member needs and provide customized financial solutions
- Proactively reach out to members for follow-ups, cross selling, and upselling bank products
- Proficient in various consumer loan products, including personal loans, auto loans, credit lines, and ATV and RV loans
- Experienced in the loan application process, from initial inquiry and prequalification to final approval and disbursement
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
Member Service Representative II
Havasu Community Credit Union
Lake Havasu City
03.2021 - 06.2024
- Provided exceptional customer service by addressing member inquiries, resolving issues and offering assistance with basic banking needs such as balance inquiries or account inquiries
- Processed a variety of financial transactions, including deposits, withdrawals, wire transfers, check cashing and ensuring accuracy and compliance with bank policies
- Managed a cash drawer, balanced daily transactions, and ensured accurate cash reconciliation at the end of the business day
- Ensured all transactions adhered to security and anti-money laundering guidelines, reporting any suspicious activities to management
Business Associate
Wells Fargo Bank
Lake Havasu City
05.2003 - 10.2020
- Collected documentation to submit completed loan and new account packages promptly, ensuring compliance with internal deadlines
- Acted as a point of contact for clients, vendors and partners managing relationships and facilitating communication between parties
- Provided administrative support to senior management, preparing reports and maintaining office files and records
- Gathered and analyzed data to identify opportunities for business growth, supporting strategic decision-making
- Addressed customer inquiries and resolved issues in a timely manner, enhancing customer satisfaction and retention
- Ensured compliance with legal and regulatory requirements in all business activities, mitigating risk and fostering a compliant work environment
- Assisted in preparing reports and ensuring compliance with industry standards
Education
High School -
Garden Grove High School
Garden Grove, CASkills
- Customer Service
- Active Listening
- Time Management
- Critical Thinking
- Decision Making
- Empathy
- Patience
- Prioritization
Timeline
Universal Banker
First Savings Bank
03.2025 - Current
Member Service Representative III
Havasu Community Credit Union
06.2024 - 03.2025
Member Service Representative II
Havasu Community Credit Union
03.2021 - 06.2024
Business Associate
Wells Fargo Bank
05.2003 - 10.2020
High School -
Garden Grove High School