Erica Biscoe
Phoenix
Summary
Adaptable professional with leadership experience in sales and customer service. Recognized for effective time management and problem-solving skills, consistently delivering high-quality service and achieving sales targets.
Overview
16
16
years of professional experience
Work History
Sales Representative
Uhaul Moving And Storage
Phoenix
12.2024 - 12.2025
- Established rapport with clients to understand their needs and preferences.
- Participated in regular meetings to discuss sales strategies and performance updates.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Continuously met sales goals via strategic prospecting.
- Identified opportunities for cross-selling additional products and services.
Delivery Driver
Amazon
Phoenix
09.2023 - 10.2024
- Delivered packages promptly to meet customer expectations.
- Navigated routes using GPS for efficient delivery.
- Inspected vehicles daily for safety and functionality.
- Communicated with dispatch regarding delivery updates and issues.
- Managed package inventory during loading and unloading processes.
- Followed safety protocols during driving and package handling.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Credit Consultant
Progrexion
Phoenix
08.2018 - 09.2023
- Analyzed credit reports to identify discrepancies and recommend solutions.
- Educated clients on credit management strategies and best practices.
- Maintained detailed records of all client interactions using a computerized database system.
- Explained various types of financing options available to customers based on their individual needs and goals.
- Researched consumer credit laws and regulations to ensure compliance.
Sales Representative
FedEx
Tempe
08.2016 - 08.2018
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints efficiently, ensuring satisfaction with services offered.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
General Manager
Dunkin' Donuts
Tempe
04.2010 - 08.2016
- Oversaw staff scheduling and training for optimal service delivery.
- Collaborated with suppliers to ensure quality and timely deliveries.
- Conducted regular performance evaluations to maintain team effectiveness.
- Developed promotional strategies to increase store visibility and sales.
- Ensured compliance with health and safety regulations across the store.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Tolleson Union High School
Tolleson05-2009
Skills
- Active listening
- Product and service knowledge
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Adaptability
- Objection handling
- Leadership
- Attention to detail
- Compliance adherence
Languages
English
Native/ Bilingual
Accomplishments
Best employee to work with!
Timeline
Sales Representative
Uhaul Moving And Storage
12.2024 - 12.2025
Delivery Driver
Amazon
09.2023 - 10.2024
Credit Consultant
Progrexion
08.2018 - 09.2023
Sales Representative
FedEx
08.2016 - 08.2018
General Manager
Dunkin' Donuts
04.2010 - 08.2016
High School Diploma -
Tolleson Union High School