Erica Columbus
Globe
Summary
Experienced in retail environments with a focus on customer service and operational efficiency. Skilled in cash handling, inventory management, and maintaining store compliance with safety procedures. Recognized for creating attractive merchandise displays and organizing stock to meet customer demand. Capable of overseeing daily financial operations, including register reconciliation and bank deposits, ensuring accuracy and security.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Dollar General
Globe
12.2023 - 03.2025
- Processed returned merchandise according to company policies.
- Stocked shelves with merchandise according to company standards.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Organized displays to attract customers and promote sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Lead Sales Key Holder
Dollar General
Globe
06.2017 - 03.2020
- Monitored inventory levels and ordered merchandise as needed to meet customer demand.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Established relationships with customers through friendly interactions.
- Ensured compliance with all applicable laws regarding the sale of alcohol and tobacco products or age restricted items.
- Organized promotional events such as special discounts or contests that increased store traffic and boosted sales revenue.
- Trained new staff members on product knowledge, sales techniques and customer service skills.
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Supervised bank deposits and security procedures to support store opening and closing.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Handled cash withdrawals and deposits according to established protocols.
- Balanced daily cash drawers and reconciled discrepancies.
Education
High School Diploma -
Liberty High School
Globe, AZ05-2003
Skills
- Customer service
- Sales techniques
- Cash handling
- Inventory management
- Team leadership
- Employee training
- Operational compliance
- Stockroom safety procedures
- Product merchandising
- Returns and exchanges
- Merchandise display
- Inventory audits
- Store opening and closing
- Phone etiquette
- Loss prevention
Certification
Clerical Technology Training
- Microsoft Word
- Excel
- Powerpoint
Internet◇Desktop◇Email◇Office Procedures◇Telephone◇ Etiquette◇Research Skills
Timeline
Retail Sales Associate
Dollar General
12.2023 - 03.2025
Lead Sales Key Holder
Dollar General
06.2017 - 03.2020
High School Diploma -
Liberty High School