Erica Felix
Casa Grande
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an office position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Office Manager for Mobility Department
Tempe Dodge Chrysler Jeep Ram
Tempe, AZ
03.2003 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Title Clerk
Tempe Dodge Chrysler Jeep Ram
Tempe, AZ
08.2000 - 03.2003
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Cashier
Tempe Dodge Chrysler Jeep Ram
Tempe, AZ
06.1999 - 08.1999
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Assistant Manager
Van Heusen Store
Casa Grande, AZ
06.1996 - 06.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Arts - General
Central Arizona College
Coolidge, AZ06.1999
High School Diploma -
Casa Grande Union High School
Casa Grande05.1997
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Financial reporting
- Expense reporting
- Financial accounting
- Policy and procedure modification
- Banking operations
Timeline
Office Manager for Mobility Department
Tempe Dodge Chrysler Jeep Ram
03.2003 - Current
Title Clerk
Tempe Dodge Chrysler Jeep Ram
08.2000 - 03.2003
Cashier
Tempe Dodge Chrysler Jeep Ram
06.1999 - 08.1999
Assistant Manager
Van Heusen Store
06.1996 - 06.1999
Associate of Arts - General
Central Arizona College
High School Diploma -
Casa Grande Union High School