Erica Madrigal
Avondale
Summary
Dynamic retail professional with exceptional customer service and sales skills. Proven track record in enhancing customer experiences and maintaining financial accuracy.
Overview
27
27
years of professional experience
Work History
Retail Worker
Food City
Avondale, AZ
04.1999 - Current
- Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of store displays to enhance visual appeal.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Have gotten 100% numerous times in secret shopper interactions
Scan Clerk
Food City
Avondale, AZ
04.1999 - Current
- Analyzed and categorized retail pricing tags ranging from 1000 to 3000 under established efficiency standards.
- Ensured comprehensive itemization and accurate pricing display for all products.
- Executed projects within established deadlines to ensure timely delivery.
Bookkeeper
Food City
Avondale, AZ
04.1999 - Current
- Processed daily financial transactions accurately and efficiently.
- Maintained detailed records of accounts payable and receivable.
- Reconciled bank statements to ensure financial correctness.
- Assisted in preparing monthly financial reports for management review.
Merchandiser
Food City
Avondale, AZ
04.1999 - Current
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Collaborated with suppliers to optimize inventory levels and assortment planning.
- Analyzed sales data to identify trends and adjust merchandising tactics accordingly.
- Trained and mentored junior staff on best practices in product presentation and stock management.
- Verified gross profit gains prior to display construction to optimize profit margins.
Night Stocker
Food City
Avondale, AZ
04.1999 - Current
- Organized and replenished merchandise on shelves to optimize product visibility and accessibility.
- Collaborated with team members to maintain efficient stock rotation and minimize waste.
- Monitored inventory levels, reporting discrepancies to ensure accuracy in stock management.
- Trained new staff on stocking procedures and safety protocols to enhance team performance.
- Executed fast-paced operations to uphold customer safety during shopping experiences.
Home Remodeling Assistant
Jurado Remodeling
Tonopah, AZ
01.2011 - 11.2017
- Assisted in coordinating remodeling projects, ensuring adherence to timelines and specifications.
- Supported project managers in material acquisition and vendor communication for seamless operations.
- Collaborated with contractors to maintain project quality and resolve on-site issues promptly.
- Conducted site assessments to identify necessary repairs and improvements for client satisfaction.
- Coordinated with clients to understand design preferences and budget constraints for renovations.
- Oversaw project timelines and ensured adherence to safety standards during home remodeling projects.
- Managed procurement of materials, ensuring quality compliance and cost-effectiveness for projects.
- Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
Education
High School Diploma -
Estrella High School
Avondale, AZ05-2003
Skills
- Customer service
- Speak and read Spanish and English
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Professional appearance
- Sales proficiency
- Problem-solving
- Time management
- Financial records oversight
- Point of sale systems
- Upselling strategies
- Customer engagement
Timeline
Home Remodeling Assistant
Jurado Remodeling
01.2011 - 11.2017
Retail Worker
Food City
04.1999 - Current
Scan Clerk
Food City
04.1999 - Current
Bookkeeper
Food City
04.1999 - Current
Merchandiser
Food City
04.1999 - Current
Night Stocker
Food City
04.1999 - Current
High School Diploma -
Estrella High School