Erica Marian
Glendale
Summary
Dedicated and compassionate professional with experience as a Customer Service Representative and a background in child development. Skilled at building strong relationships, resolving concerns, and creating welcoming, positive experiences for clients and families. Known for strong communication, patience, and problem-solving abilities while remaining calm and professional in fast-paced environments. Reliable, adaptable, and committed to delivering excellent customer service through teamwork, organization, and genuine care for others.
Overview
8
8
years of professional experience
Work History
Care Provider
WeeCare Corp.
Goodyear
12.2019 - Current
- Provide compassionate care and support to children in a safe environment.
- Assist families with daily routines and developmental activities for children.
- Develop strong relationships with families to foster trust and communication.
- Participate in recreational activities with clients, including reading, playing games, going for walks, or attending social events.
Beverage Server
Desert Diamond Casinos
Litchfield Park
10.2024 - 10.2025
- Provided exceptional customer service in fast-paced casino environment.
- Delivered beverages accurately and efficiently to guests at gaming tables.
- Maintained cleanliness and organization of beverage service areas.
- Adhered to health and safety regulations while serving alcoholic beverages.
- Processed payments swiftly using point-of-sale systems for accurate transactions.
- Greeted customers and provided friendly service.
- Assisted bartenders during peak hours by taking orders from customers at the bar counter.
Team Member
Chic-Fil-A
Surprise
10.2023 - 09.2024
- Provided excellent customer service in fast-paced restaurant environment.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained cleanliness of work area by sweeping floors, , wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Served orders to customers at windows, counters and tables.
Customer Service Representative
HBR Solution
Phoenix
01.2019 - 09.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed account updates in company systems.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Associate
In-N-Out Burger
Surprise
03.2018 - 06.2019
- Provided exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in training new associates on operational procedures.
- Prepared food items according to company standards and safety guidelines.
- Operated cash register, handling transactions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Child development
- Excellent customer service
- Professional appearance
- Strong communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Beverage Server
Desert Diamond Casinos
10.2024 - 10.2025
Team Member
Chic-Fil-A
10.2023 - 09.2024
Care Provider
WeeCare Corp.
12.2019 - Current
Customer Service Representative
HBR Solution
01.2019 - 09.2023
Associate
In-N-Out Burger
03.2018 - 06.2019
GED -
Maricopa Community Colleges, Rio Salado Community College