ERICA O'NEILL
Tucson
Summary
Experienced and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Leverage organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Chapman Management Group
10.2023 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Community Manager
Paul Ash Management
02.2023 - 10.2023
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
Assistant Community Manager
FirstService Residential
01.2021 - 01.2023
- Work with maintenance staff to complete timely repairs and enhancements.
- Effectively aid in office organization by maintaining filing systems and managing confidential information carefully.
- Enforce compliance with proactive condominium inspections focused on the community regulations and guidelines.
- Receive and process resident payments, and update system accounts with latest information.
- Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
- Secure community services, including pool and fitness facility maintenance, and landscaping.
- Address and quickly resolve resident complaints with speedy and knowledgeable support.
- Communicate effectively with owners, residents and on-site associates.
- Interact with vendors and professional services personnel to receive orders, direct activities and communicate instructions.
- Perform general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
The Hopman Group LLC
10.2020 - 01.2021
- Scheduled office meetings and client appointments for a team of four professional financial analysts.
- Welcomed office visitors warmly and alert staff to arrivals of scheduled appointments.
- Performed general office duties, including answering a multi-line phone system, routing calls, and delivering messages to staff.
- Handled client correspondence and track records to foster office efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared packages for shipment, pickup and courier services for prompt delivery to clients.
- Executed record filing system to improve document organization and management.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Sorted and distributed office mail and record incoming shipments for corporate records.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Performance Monitoring Analyst-Quality Analyst
GEICO
07.2018 - 02.2020
- Monitored and analyzed numerous sales calls to ensure agents are executing optimum quality and selling interaction.
- Confidently problem solved while analyzing and making command decisions on official call scoring in a timely manner.
- Executed strong written communication skills to maintain above average productivity goals while performing daily duties.
- Implemented scoring changes on evolving corporate requirements.
- Efficiently located State guidelines and processes to ensure agents are following correct procedures on sales calls.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Document evaluated performance trends and provide feedback
Licensed Insurance Sales Agent
GEICO
03.2017 - 07.2018
- Licensed in 8 states to sell personal auto insurance policies
- Continually made command decisions to meet customer needs
- Mastered ability to execute state specific guidelines for complex situations
- Communicated regularly with large numbers of diverse individuals to solve their insurance needs
- Proficient in simultaneously using various types of software applications.
- Promoted GEICO products and services using upselling and other sales strategies.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals
- Calculated quotes and educated potential clients on insurance options
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Reviewed policy applications for errors with underwriters to facilitate quick completion of application process
Lead Bartender
AlleyBAR
11.2011 - 02.2017
- Supervised all staff of a fully functioning high volume establishment
- Worked under high pressure and maintained consistent attention to detail
- Responsible for overseeing monetary transactions with 100% accuracy in a fast paced environment
- Managed all aspects of Inventory Control
- Acquired a mastery of cocktail memorization and execution
- Entrusted with responsibilities as a major key holder
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Recruited and trained bartenders and barbacks for various special events
- Responded to guest questions and requests with friendly and knowledgeable service
- Created attractive bar displays by strategically arranging bottles and glasses
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bartender
Railyard Brewing Company
04.2013 - 02.2014
- Provided exceptional customer service
- Implemented leadership skills to help solve problems
- Gained and provided knowledge of craft beer brewing
- Maintained organization enabling an efficient working environment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Notified management of ordering needs for liquor, beer, wine and bar supplies
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Lead Sales Associate
Pier 1 Imports
03.2010 - 01.2011
- Provided exceptional customer service
- Upsold merchandise to increase sales
- Proficient in order processing
- Demonstrated product knowledge
- Led in execution of complex floor designs
- Delegated tasks to fellow employees
- Provided exceptional customer service to foster client loyalty and satisfaction
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Trained and mentored new sales representatives
Education
Real Estate Pre-License Certificate -
Hogan School Of Real Estate
Tucson, AZ12.2020
No Degree - Psychology
Huntingdon College
Montgomery, ALHigh School Diploma -
Navarre High School
Navarre, FL05.2008
Skills
- Exceptional customer service skills
- Administrative experience
- Strong problem resolution and solving abilities
- Exceptional written and verbal communication skills
- Excellent time management and multi-tasking abilities
- Leadership and supervisory skills
- Detail oriented
- Strong organization skills
- Client service and support
- Process optimization
- Quality assurance and control
- Technical Proficiency
- Records Management
Accomplishments
- 2019 - Highest accuracy rating on Performance Monitoring Team (Quality Assurance)
- 2019 - Exemplary rating of 4.6/5 as a Performance Monitoring Analyst (Quality Assurance)
- December 2019 - Performance Monitoring Analyst (Quality Assurance) of the month
- April 2017 - April 2022 - Licensed Insurance Agent
- Licensed Real Estate Agent
Timeline
Assistant Property Manager
Chapman Management Group
10.2023 - Current
Assistant Community Manager
Paul Ash Management
02.2023 - 10.2023
Assistant Community Manager
FirstService Residential
01.2021 - 01.2023
Administrative Assistant
The Hopman Group LLC
10.2020 - 01.2021
Performance Monitoring Analyst-Quality Analyst
GEICO
07.2018 - 02.2020
Licensed Insurance Sales Agent
GEICO
03.2017 - 07.2018
Bartender
Railyard Brewing Company
04.2013 - 02.2014
Lead Bartender
AlleyBAR
11.2011 - 02.2017
Lead Sales Associate
Pier 1 Imports
03.2010 - 01.2011
Real Estate Pre-License Certificate -
Hogan School Of Real Estate
No Degree - Psychology
Huntingdon College
High School Diploma -
Navarre High School
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