Erica Pearce
Phoenix
Summary
Dynamic CSR Supervisor with a strong background in client service and satisfaction at VCA Del Lago Animal Hospital. Skilled in patient triage and prioritization while offering an empathetic demeanor. I excel in fostering a familiar environment for clients and a friendly-yet-professional workplace with fellow associates. Achievements include developing lasting relationships and ability to adapt quickly to ever-changing business needs of the veterinary world, while adhering to the gold-standard of patient care.
Overview
20
20
years of professional experience
Work History
CSR Supervisor
VCA Del Lago Animal Hospital
09.2017 - Current
- Enhance customer satisfaction by promptly addressing client inquiries and resolving issues.
- Ensure compliance with company policies and procedures by effectively managing the CSR team's daily activities.
- Meet with other department supervisors weekly to monthly to identify opportunities for protocol improvements across the organization.
- Cultivate a positive work environment by fostering open communication among the CSR team members.
Receptionist
Del Lago Veterinary Hospital
10.2015 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Scottsdale Animal Healthcare
04.2014 - 09.2015
- Greeted incoming clients and patients professionally and provided friendly, knowledgeable assistance.
- Built client/patient records, collected records from previous veterinary facilities to ensure the highest level of efficiency in patient care.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Nutrition Counselor
Sunfare
12.2008 - 03.2014
- Developed individualized meal plans for clients with specific dietary needs, such as allergies or medical conditions.
- Advanced client knowledge in portion control and mindful eating practices, fostering sustainable healthy habits.
- Evaluated the success of nutrition programs through client feedback and progress tracking, making adjustments as necessary to continuously improve service offerings.
Sales Associate
Pottery Barn
09.2004 - 08.2008
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed cash transactions/returns, and exchanges efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
School Closed Before Graduation - Veterinary Technician
Anthem College
Phoenix, AZHigh School Diploma -
Woods Cross High School
Woods Cross, UT05-2005
Skills
- Time management and prioritization
- Client communication
- Problem-solving skills
- Customer/Client relations
- Proficiency in veterinary terminology
- Medical records maintenance
- Veterinary nutrition education
- Building rapport with clients
- Supply/stock management
Timeline
CSR Supervisor
VCA Del Lago Animal Hospital
09.2017 - Current
Receptionist
Del Lago Veterinary Hospital
10.2015 - 09.2017
Receptionist
Scottsdale Animal Healthcare
04.2014 - 09.2015
Nutrition Counselor
Sunfare
12.2008 - 03.2014
Sales Associate
Pottery Barn
09.2004 - 08.2008
School Closed Before Graduation - Veterinary Technician
Anthem College
High School Diploma -
Woods Cross High School
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