Eric John Brown
Peoria
Summary
Learning Ambassador at Amazon with a proven track record in performance monitoring and staff motivation. Successfully enhanced training programs and fostered cross-department collaboration, resulting in improved employee engagement. Adept at conflict resolution and process improvement, I am committed to driving operational efficiency and cultivating a positive learning environment.
Overview
6
6
years of professional experience
Work History
Learning Ambassador
Amazon
Goodyear
03.2021 - Current
- Created and offered additional materials to enhance training.
- Followed outlined syllabus with required topics.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Assisted with the development of a variety of instructional materials such as manuals, handouts, audio-visual aids and other resources.
- Worked closely with employees after training to check on progress and provide further instruction.
- Assessed employee performance during trainings and provided feedback.
Department Manager
Walmart
Phoenix
02.2019 - 03.2022
- Managed daily operations, ensuring efficient workflow and productivity.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Assigned work and monitored performance of project personnel.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Delegated work to staff, setting priorities and goals.
- Handled shift overstock, restocking and inventory control.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly and professionally.
- Followed safety protocols and company processes and procedures.
Education
GED -
College America
03-2018
Skills
- Cross-department collaboration
- Safety compliance
- Performance monitoring
- Conflict resolution
- Process improvement
- Operational efficiency
- Staff motivation
- Goal setting
- Staff training
- Work delegation
- Customer service
- Time management
- Interpersonal skills
- Innovation skills
- Hiring and training
- Personnel training and development
- Workplace safety awareness
- Budgeting and forecasting
- Work planning and organization
- Problem-solving aptitude
- Motivational leadership
- Multitasking
Timeline
Learning Ambassador
Amazon
03.2021 - Current
Department Manager
Walmart
02.2019 - 03.2022
GED -
College America
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