Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Erick Ponce De Leon

Phoenix

Summary

Driven and accomplished professional with extensive experience at Cox Communications, specializing in coaxial and fiber optic splicing, and optical testing. Excelled in team collaboration and time management, significantly enhancing network reliability and customer satisfaction. Demonstrated expertise in connector installation and fostering strong customer relationships through efficient troubleshooting and maintenance.

Overview

16
16
years of professional experience

Work History

Coaxial Splicer II

Cox Communications
Scottsdale
06.2022 - Current
  • Installation and repair of equipment within the HFC distribution system, including customer premises.
  • Splice and activate overhead and underground coaxial cables, including the assembly of equipment per the design print, cutting, and preparing the required coaxial cable prior to splicing.
  • Worked with cross-functional teams to achieve goals.
  • Plan and complete plant upgrades, including mid splits, high splits, parent node upgrades, and RFOG conversions.
  • Work independently and with teammates to complete assigned tasks within deadlines.

Field Network Technician II

Cox Communications
Tempe
12.2019 - 05.2022
  • Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
  • Performed demand maintenance by resolving trouble tickets for service-affecting events (i.e., outages, ingress, and area problems).
  • Performed preventative maintenance on distribution networks by conducting amp sweeps, checking for forward and return signals, measuring signal leakage, ingress, and noise, and evaluating power supply issues.
  • Troubleshoot and maintain fiber optic equipment including OLT cabinets ODN cabinets and OLM devices by utilizing OTDR's , light meters fiber optic scopes and performing splices when needed.

Universal Home Technician

Cox Communications
Tempe
02.2009 - 12.2019
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
  • Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
  • Installed, maintained, and repaired residential and commercial cable systems.
  • Configured and installed routers, modems, and other networking equipment for customers.
  • Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.

Education

Some College (No Degree) - Business Administration

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Installer Certification And Advanced Technician Certification -

Jones NCTI
Online

Skills

  • Connector installation
  • Optical testing
  • Fusion splicing
  • Fiber optic splicing
  • OTDR operation
  • Time management abilities
  • Team collaboration
  • Multitasking
  • Time management
  • Relationship building
  • Reliability

Accomplishments

  • Awarded the Red Hat Award for exemplary service in the 4th quarter of 2014, top technician.
  • Field Mentor 2014-2015
  • Take Charge leadership class 2024

Languages

English
Professional
Spanish
Professional

Timeline

Coaxial Splicer II

Cox Communications
06.2022 - Current

Field Network Technician II

Cox Communications
12.2019 - 05.2022

Universal Home Technician

Cox Communications
02.2009 - 12.2019

Some College (No Degree) - Business Administration

Maricopa Community Colleges, Phoenix College

Installer Certification And Advanced Technician Certification -

Jones NCTI

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Erick Ponce De Leon