Erick Potts
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Community Manager
AAM
2023.09 - Current
- Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports.
- Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations; Partners with AAM’s Management Team to ensure compliance.
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
Account Manager
MSCB/Medlink
2022.08 - 2023.03
- Advanced business expansion by targeting new markets and territories across the United States to meet and exceed company goals
- Researched, strategized, documented, and forecasted in CRM databases, Microsoft Office applications, and other sales enablement tools.
Internal Account Manager
Quest Diagnostics
2021.07 - 2022.03
- Expanded and supported lead generation, upsells, and total attainment of laboratory diagnostic products and services to accounts within South Orange County territory through tele-sales as well as in person visits
- Presented testing/diagnostic information via weekly and monthly meetings to healthcare providers, specialists, and medical staff.
Program Manager/Administrator
Harbor Health Care
2019.06 - 2021.03
- Oversight of facility vendors: Requested bids for projects, negotiated contracts, established key relationships, paid invoices, and provided upper management with project updates/reports.
- Maintained and optimized compliance with federal, state, and local rules and regulations to ensure highest quality of life for clients
- Designed and implemented policies and procedures for safety and efficiency for staff members. Proactively inserviced staff on updates.
- Managed thirty staff members and eighteen clients in numerous different locations through initial timekeeping, payroll, and progressive disciplinary action.
Education
Bachelor of Science - Communication Studies/Marketing
Hardin-Simmons University
Abilene, TX12.2017
Skills
- Microsoft Office
- SLM Landscape certified
- Project management
- Effective negotiation
- Budgeting
- Personnel Management
- Leadership
- Vendor management
- Customer service
References
- Kyle McAllister, Analyst, Marcus & Millichap, 909-225-6115, kyle.mcallister09@gmail.com
- Michael Bohdanowicz, Logistics Manager, FedEx, 602-828-7957, mbohdano@icloud.com
Timeline
Community Manager
AAM
2023.09 - Current
Account Manager
MSCB/Medlink
2022.08 - 2023.03
Internal Account Manager
Quest Diagnostics
2021.07 - 2022.03
Program Manager/Administrator
Harbor Health Care
2019.06 - 2021.03
Bachelor of Science - Communication Studies/Marketing
Hardin-Simmons University
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