Ericka Ross
Phoenix
Summary
Results-driven Residential Property Management Professional with 10 years of experience overseeing conventional and affordable properties, including renovations and stabilized assets. Proven expertise in managing garden and mid-rise communities while optimizing operations, enhancing resident satisfaction, and driving financial performance. Adept at leveraging industry-leading platforms such as Yardi, Salesforce, CRM, Knock, RealPage, RentCafe, and Payscan to streamline processes and improve efficiency. Passionate about team leadership, networking, and helping professionals advance within the property management industry.
Overview
11
11
years of professional experience
Work History
Recruiting Lead
Avenue5 Residential
04.2024 - Current
- In-depth knowledge of federal and state laws as related to hiring and employment practices.
- Oversaw multiple regions throughout the Country resulting in responsibilities over 50+ requisitions monthly and filled within (14) days
- Track record of accomplishments and high-impact results.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Excellent customer service and interpersonal skills with the ability to relate to others.
- Intermediate level knowledge with Google Sheets and MS Office Suite including Outlook, Word, PowerPoint and Excel.
- Ability to meet deadlines.
- Strong organizational and time-management skills.
- Ability to multi-task with strong attention to detail.
- Excellent written and verbal communication skills.
Assistant Property Manager
Western Wealth Communities (360 Apartments Homes)
04.2022 - 04.2024
- Collection of monthly rent payments to maintain low property delinquency.
- Follow due process to Arizona eviction actions/Work with appointed attorneys to ensure a timely eviction process.
- Address Resident concerns/rapport with professionalism and within a timely manner.
- Assist Leasing with maintaining accurate file status and maintaining property occupancy.
- Work alongside property manager with day-to-day operations to ensure smooth operations of community.
- Maintain monthly renewal process to thrive for over 50% renewal retention.
- Online Marketing (Specials, Pricing, Availability.)
- Renters Insurance throughout community.
Leasing Consultant
Weidner Apartment Homes (432 Apartment Homes)
03.2018 - 04.2022
- Maintain online marketing with updated specials, Vacancies, and community amenities.
- Ensure a positive attitude and professional customer service building rapport with prospective tenants and current to maintain resident retention.
- Touring and presenting the community in a compelling and professional way, while enforcing all Federal, State, and local Fair Housing laws.
- Assisting prospective residents with finding the right apartment home, resulting in a high closing ratio and maintaining community occupancy.
- Ensure Renewal retention maintains a 50% or higher goal to preserve occupancy.
APARTMENT LEASING CONSULTANT
CVG Properties(206 Apartment Homes)
12.2017 - 10.2018
- Maintain online marketing with updated specials, Vacancies, and community amenities.
- Ensure a positive attitude and professional customer service
- Touring and presenting the community in a compelling and professional way, while enforcing all Federal, State, and local Fair Housing laws.
- Assisting prospective residents with finding the right apartment home, resulting in a high closing ratio and maintaining community occupancy.
- Answering and greeting all incoming calls, completing lease forms and agreements, Collecting rental deposits, ensuring the "model" apartments are ready for show, assist The manager in collection of delinquent rents and processing of all administrative forms And reports.
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Ridenow Powersports
11.2017 - 03.2018
- Assist service manager in day to day activities
- Answer all incoming calls and direct customer calls to appropriate associates
- Maintain filing of service repair orders and ensure proper disposal.
- Ensure accuracy of technician’s payroll cards and submitted by deadline of payroll.
- Prepare meetings and lunch for a 60 employee department.
- Create service department marketing presentations for customer waiting areas.
Assistant Property Manager
Trinity Management Company(264 - 380 Apartment Homes)
06.2014 - 12.2017
- Rent collection to maintain low Delinquency.
- Assist leasing with unit rentals and customer rapport to ensure high occupancy.
- Follow through with tax credit (Section 42) paperwork per state requirements.
- Address resident concerns within a timely fashion.
- Enforce all Federal, State, and local Fair Housing Laws.
Education
High school Diploma -
Westview High School
01.2013
Skills
- Yardi / CRM / Knock / RentCafe / BlueMoon / Onsite
- Lease Contracts
- Legal administrative experience
- Project management
- ATS
- Leadership
- Property maintenance
- Customer relationship management
- Fair Housing / Landlord-tenant law
- Management
Timeline
Recruiting Lead
Avenue5 Residential
04.2024 - Current
Assistant Property Manager
Western Wealth Communities (360 Apartments Homes)
04.2022 - 04.2024
Leasing Consultant
Weidner Apartment Homes (432 Apartment Homes)
03.2018 - 04.2022
APARTMENT LEASING CONSULTANT
CVG Properties(206 Apartment Homes)
12.2017 - 10.2018
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
Ridenow Powersports
11.2017 - 03.2018
Assistant Property Manager
Trinity Management Company(264 - 380 Apartment Homes)
06.2014 - 12.2017
High school Diploma -
Westview High School