Ericka Van Marche
Mesa
Summary
Dynamic retail leader with extensive experience at Lowe's Home Centers, excelling in store operations and sales strategies. Proven track record in employee training and engagement, driving performance metrics, and resolving conflicts effectively. Adept at optimizing processes and fostering team leadership to enhance customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe's Home Centers, LLC
Scottsdale
11.2022 - Current
- Assisted in managing daily, weekly and monthly store operations and at times being given full responsibility for the entire, 45 million dollar a year, store's operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities specifically related to driving sales and hitting metric goals.
- Resolved conflicts among customers, vendors, or other personnel in a professional manner by empathetically listening, recording details and offering solutions.
- Coordinated and assisted with In-Home Services such as installations and deliveries.
- Created incentives programs designed to boost morale among team members.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship and reviewed employee performance by providing ongoing feedback and coaching to drive performance and continuous development and improvement through formal and informal interactions.
Department Supervisor
Lowe's Home Centers, LLC
Chandler
04.2020 - 10.2022
- Led a 30 person Front End and Supervised the Flooring and Home Decor Departments
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Installed Sales Coordinator
Lowes Home Improvement
Chandler
01.2019 - 03.2020
- Scheduled and managed installations by contacting installers and customers throughout process.
Cashier/Head Cashier Supervisor
Lowe's Home Centers, LLC
CHandler
05.2014 - 12.2018
Education
Bachelor of Science - Applied Biological Sciences
Arizona State University
Tempe, AZ12-2018
Skills
- Store operations and sales strategies
- Maintaining and exceeding performance metrics
- Employee training and engagement
- Conflict resolution
- Customer relationship management
- Team leadership
- Process optimization
- Problem solving
Timeline
Specialty Assistant Store Manager
Lowe's Home Centers, LLC
11.2022 - Current
Department Supervisor
Lowe's Home Centers, LLC
04.2020 - 10.2022
Installed Sales Coordinator
Lowes Home Improvement
01.2019 - 03.2020
Cashier/Head Cashier Supervisor
Lowe's Home Centers, LLC
05.2014 - 12.2018
Bachelor of Science - Applied Biological Sciences
Arizona State University