Erik Lesko
Mesa
Summary
Dynamic Operations Trainer with a proven track record at Sunstate Equipment Co., specializing in training program development and cross-functional collaboration. Successfully enhanced team performance through innovative instructional design and coaching, achieving over 90% improvement in participant skills. Expert in fostering strong customer relationships.
Overview
33
33
years of professional experience
Work History
Operations Trainer
Sunstate Equipment Co.
Phoenix
04.2020 - 06.2025
- Delivered comprehensive training programs supporting multiple operational functions across in-person, virtual, and classroom settings.
- Played a key role in workforce development, process alignment, and successful acquisition integrations.
- Designed and facilitated dynamic training sessions for Inside Sales, Dispatch, and Yard Operations personnel across various formats and platforms.
- Partnered with local branch managers to track training progress and ensure timely onboarding of new Inside Sales employees.
- Developed and maintained instructional content aligned with company SOPs and operational standards.
- Provided real-time procedural support via the Training Helpline, fielding inquiries from over 2,000 employees.
- Led operational training and system onboarding for two major acquisitions encompassing 9 branches and 175 employees, as part of a 20-member transition team.
- Temporarily deployed to branch locations to deliver hands-on training, reinforce best practices, and support local teams during high-impact operational periods.
Inside Sales Trainer
Sunstate Equipment Co.
Phoenix
05.2014 - 04.2020
- Created and delivered in-depth Inside Sales training programs to strengthen team performance, reinforce company values, and improve service quality across branch operations.
- Conducted in-person training at Sunstate branches for 40+ weeks annually, covering sales procedures, culture, workflow optimization, and equipment knowledge.
- Facilitated personalized phone coaching sessions; more than 90% of participants improved performance and progressed to higher skill levels.
- Contributed to the development and continuous improvement of reference guides and operational training materials.
- Assisted in building eLearning content through the company’s LMS, Cactus Campus.
- Provided temporary operational support in key roles including Inside Sales, Dispatcher, and Branch Manager to reinforce training through on-the-job application.
Branch Operations – Multiple Roles
Sunstate Equipment Co.
Phoenix
12.1992 - 05.2014
- Advanced through a series of frontline and leadership roles across operations, sales, logistics, and customer service.
- Established a deep understanding of the equipment rental business and developed a strong foundation for training and leadership roles.
Inside Sales Representative
Sunstate Equipment Co.
09.1996 - 05.2014
- Built strong customer relationships through responsive service and consultative selling.
- Increased branch revenue by opening new accounts and matching equipment to project needs.
- Processed rental agreements, billing, and documentation with precision.
- Provided critical after-hours emergency support, ensuring customers had timely access to rental equipment.
- Mentored and trained new Inside Sales team members across six Phoenix branches.
Dispatcher
Sunstate Equipment Co.
08.2011 - 08.2012
- Coordinated logistics for 40+ drivers across six branches, ensuring timely equipment delivery and pickups.
- Monitored and reported on delivery KPIs to improve service efficiency.
- Balanced inventory levels to meet demand while minimizing equipment downtime.
- Supported the implementation of a new dispatch management system.
Parts Personnel
Sunstate Equipment Co.
06.1993 - 09.1996
- Procured and managed equipment parts inventory to ensure timely equipment repairs.
- Maintained critical stock levels, reducing service delays and improving turnaround time.
Washrack / Equipment Support
Sunstate Equipment Co.
12.1992 - 06.1993
- Cleaned and maintained rental equipment to meet safety and presentation standards.
- Assisted customers with equipment loading and unloading during rentals and returns.
Skills
- Training Program Development
- Virtual & Onsite Facilitation
- Inside Sales Coaching
- Equipment Rental Operations
- Cross-Functional Team Collaboration
- Performance Metrics & KPI Improvement
- Instructional Design & Documentation
- Customer Relationship Management
Timeline
Operations Trainer
Sunstate Equipment Co.
04.2020 - 06.2025
Inside Sales Trainer
Sunstate Equipment Co.
05.2014 - 04.2020
Dispatcher
Sunstate Equipment Co.
08.2011 - 08.2012
Inside Sales Representative
Sunstate Equipment Co.
09.1996 - 05.2014
Parts Personnel
Sunstate Equipment Co.
06.1993 - 09.1996
Branch Operations – Multiple Roles
Sunstate Equipment Co.
12.1992 - 05.2014
Washrack / Equipment Support
Sunstate Equipment Co.
12.1992 - 06.1993
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