Erika Fauntleroy
Tolleson
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
Caregiver
Endeavor
Mesa
03.2024 - Current
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Educated families about available resources for home health care services in the local community
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Quality Assurance Analyst
Cenlar FSB
Tempe
03.2016 - 04.2024
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Prepared reports detailing overall project progress according to established timelines.
- Documented all phases of test execution including results analysis and defect resolution.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Provided support for internal customers by troubleshooting reported issues quickly and accurately.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Conducted security testing to identify vulnerabilities and ensure compliance with industry standards.
- Conducted internal audits to measure adherence to established QA standards.
- Set and achieved product quality objectives while meeting product specifications.
- Communicated regularly with management to discuss quality trends.
Executive Escalation Advocate
Bank of America
Phoenix
02.2007 - 03.2016
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Created and maintained relationships with key stakeholders.
- Conducted market research and analysis to identify potential business opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Provided emotional support to clients during difficult times in their lives.
- Completed reports, paperwork and documentation accurately and on time.
Education
High School Diploma -
Redlands Senior High School
Redlands, CA06-1994
Skills
- Dependable and responsible
- Flexible schedule
- Multitasking and organization
- Emotional support
- Client confidentiality
- Quality assurance
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Documentation accuracy
Timeline
Caregiver
Endeavor
03.2024 - Current
Quality Assurance Analyst
Cenlar FSB
03.2016 - 04.2024
Executive Escalation Advocate
Bank of America
02.2007 - 03.2016
High School Diploma -
Redlands Senior High School