Erika Gutierrez
Yuma
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
San Francisco
06.2022 - Current
- Delivered food/grocery orders promptly to customers' locations.
- Managed multiple deliveries simultaneously while adhering to time constraints.
- Navigated routes efficiently using GPS and maps.
- Communicated with customers regarding order status and delivery details.
- Collaborated with restaurant staff to confirm order accuracy and quality.
- Resolved customer issues and complaints with professionalism and patience.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Store Manager
Spirit Halloween Super Store
Yuma
08.2025 - 11.2025
- Supervised daily store operations and staff performance.
- Managed inventory levels and ensured product availability.
- Implemented visual merchandising standards to enhance customer experience.
- Trained and mentored new employees on store policies and procedures.
- Resolved customer issues promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
Sales Associate
Spirit Halloween Super Store
Yuma
10.2024 - 11.2024
- Assisted customers in selecting costumes and accessories for Halloween events.
- Organized inventory on the sales floor to ensure easy access for customers.
Sales Associate
Spirit Halloween Super Store
Yuma
09.2023 - 11.2023
- Assisted customers in selecting costumes and accessories for Halloween events.
- Maintained store displays to enhance product visibility and appeal.
- Processed customer transactions accurately at the point of sale.
Cashier
Factor Sales
San Luis
04.2016 - 09.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at the point of sale.
- Processed cash and credit card payments, issued receipts, and provided accurate change to ensure smooth transactions.
- Restocked merchandise to maintain optimal stock levels.
- Maintained accurate cash drawer and balanced receipts daily.
- Ensured cleanliness and organization of checkout area consistently.
- Assisted customers with product inquiries and recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Assumed additional responsibilities as assigned by management, supporting team objectives and operational efficiency.
- Cross-trained in other departments to provide coverage and maintain seamless store operations.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed price checks for special orders or discounts based on customer inquiries.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Assistant Manager
Del Taco
San Bernardino
03.2007 - 07.2011
- Supervised team members to ensure efficient restaurant operations.
- Trained staff on customer service and food safety standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints with effective problem-solving techniques.
- Enforced health and safety regulations within the restaurant environment.
- Coordinated inventory management to maintain product availability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Sierra High School
San Bernardino, CASkills
- Route navigation
- Order accuracy
- POS operation
- Time management
- Attention to detail
- Customer service
- Customer communication
- Bilingual communication
- [Language] fluency
- Adaptability and flexibility
- Positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Spirit Halloween Super Store
08.2025 - 11.2025
Sales Associate
Spirit Halloween Super Store
10.2024 - 11.2024
Sales Associate
Spirit Halloween Super Store
09.2023 - 11.2023
Delivery Driver
DoorDash
06.2022 - Current
Cashier
Factor Sales
04.2016 - 09.2016
Assistant Manager
Del Taco
03.2007 - 07.2011
Sierra High School