Erika M Antunez
Tempe
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Mid Coast Cardiovascular Associate
05.2021 - 08.2022
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Sales Associate
Urban Outfitters
09.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions, and boosting sales conversion rates.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed efficient cash register operations.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Sales associate
Anthropologie
08.2021 - 08.2023
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Restaurant Manager
Sandos Deli
06.2014 - 08.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Babysitter
Family Friends And Neighbors
06.2015 - 08.2023
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Sales Associate
Bed Bath and Beyond
08.2020 - 01.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges, and refunds following store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Sales Clerk, & Cashier
Powell's Sweet Shoppe
01.2017 - 06.2017
- My previous job consisted of organizing many candy displays, helping and greeting customers, and lastly working the register
- This job also has given me the opportunity to work many shifts by myself and get comfortable with completing set tasks with valuable time management
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, Arizona08.2025
Associate of Science - Pre-Nursing
Cuesta College
San Luis Obispo, CA01.2021
High School Diploma -
San Luis Obispo High School
San Luis Obispo, CA06.2019
Skills
- Fluent in English & Spanish
- Adaptable
- Staff management
- Task delegation
- Relationship building
- Reliable and punctual
- Active listening
- Friendly and outgoing
- Goal oriented
Awards
- Sports Awards: Varsity Level Most Valued Player
- Volunteer Recognition Awards: Big Brother Big Sister
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Urban Outfitters
09.2023 - 07.2024
Sales associate
Anthropologie
08.2021 - 08.2023
Medical Assistant
Mid Coast Cardiovascular Associate
05.2021 - 08.2022
Sales Associate
Bed Bath and Beyond
08.2020 - 01.2021
Sales Clerk, & Cashier
Powell's Sweet Shoppe
01.2017 - 06.2017
Babysitter
Family Friends And Neighbors
06.2015 - 08.2023
Assistant Restaurant Manager
Sandos Deli
06.2014 - 08.2023
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Pre-Nursing
Cuesta College
High School Diploma -
San Luis Obispo High School
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