Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Erika Martin

Surprise,AZ

Summary

  • 30+ years of customer service experience across property management, retail, and corporate environments.
  • 6+ years in executive administrative support, including calendar management, travel coordination, and expense reporting.
  • Strong background in leasing operations: applications, lease generation, renewals, inspections, and resident relations.
  • Proficient in Rent Café (4 years), OneSite (2 years), and Yieldstar (pricing).
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Effective communicator with a professional demeanor and proven ability to build positive resident and client relationships.

Overview

14
14
years of professional experience

Work History

Onsite Assistant Manager

Olympus Property Management
06.2024 - Current
  • Manage rent collection, lease agreements, and resident accounts.
  • Conduct move-out inspections and document charges.
  • Assist with resident events to promote retention and satisfaction.
  • Show community and amenities to prospects; support leasing efforts.
  • Coordinate with attorney offices on rental evictions.

Onsite Leasing Manager

Olympus Property Management
03.2023 - 06.2024
  • Oversaw full leasing cycle: tours, applications, leasing, and renewals.
  • Conducted move-in inspections to ensure apartments met standards.
  • Handled resident inquiries and resolved concerns efficiently.
  • Supported community engagement through events and staging model units.
  • Maintained a professional appearance and demeanor when engaging with residents and prospects
  • Assist in setting up and organizing resident events


Onsite Leasing Professional

Greystar Management
06.2019 - 03.2023
  • Delivered tours, processed applications, and prepared leases/renewals.
  • Responded to prospect inquiries via phone and in person.
  • Ensured apartments were move-in ready and supported resident relations.
  • Assisted with events and set up model units to attract new residents

Executive Assistant

EMC Corporation
05.2011 - 06.2017
  • Supported multiple executives with calendar, meeting, and travel management (domestic & international).
  • Prepared expense reports, reconciled purchasing cards, and managed confidential communications.
  • Compiled reports in Excel and created PowerPoint presentations for executive meetings.
  • Coordinated office moves, supply management, and cross-team support.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Staff training and development

Accomplishments

    Arizona Multihousing Association Finalist – 2024 Property of the Year (300+ Units)

Timeline

Onsite Assistant Manager

Olympus Property Management
06.2024 - Current

Onsite Leasing Manager

Olympus Property Management
03.2023 - 06.2024

Onsite Leasing Professional

Greystar Management
06.2019 - 03.2023

Executive Assistant

EMC Corporation
05.2011 - 06.2017

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Erika Martin