Erika Martin
Surprise,AZ
Summary
- 30+ years of customer service experience across property management, retail, and corporate environments.
- 6+ years in executive administrative support, including calendar management, travel coordination, and expense reporting.
- Strong background in leasing operations: applications, lease generation, renewals, inspections, and resident relations.
- Proficient in Rent Café (4 years), OneSite (2 years), and Yieldstar (pricing).
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Effective communicator with a professional demeanor and proven ability to build positive resident and client relationships.
Overview
14
14
years of professional experience
Work History
Onsite Assistant Manager
Olympus Property Management
Surprise, AZ
06.2024 - Current
- Manage rent collection, lease agreements, and resident accounts.
- Conduct move-out inspections and document charges.
- Assist with resident events to promote retention and satisfaction.
- Show community and amenities to prospects; support leasing efforts.
- Coordinate with attorney offices on rental evictions.
Onsite Leasing Manager
Olympus Property Management
Surprise, AZ
03.2023 - 06.2024
- Oversaw full leasing cycle: tours, applications, leasing, and renewals.
- Conducted move-in inspections to ensure apartments met standards.
- Handled resident inquiries and resolved concerns efficiently.
- Supported community engagement through events and staging model units.
- Maintained a professional appearance and demeanor when engaging with residents and prospects
- Assist in setting up and organizing resident events
Onsite Leasing Professional
Greystar Management
Surprise, AZ
06.2019 - 03.2023
- Delivered tours, processed applications, and prepared leases/renewals.
- Responded to prospect inquiries via phone and in person.
- Ensured apartments were move-in ready and supported resident relations.
- Assisted with events and set up model units to attract new residents
Executive Assistant
EMC Corporation
Hopkinton, MA
05.2011 - 06.2017
- Supported multiple executives with calendar, meeting, and travel management (domestic & international).
- Prepared expense reports, reconciled purchasing cards, and managed confidential communications.
- Compiled reports in Excel and created PowerPoint presentations for executive meetings.
- Coordinated office moves, supply management, and cross-team support.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
Accomplishments
Arizona Multihousing Association Finalist – 2024 Property of the Year (300+ Units)
Timeline
Onsite Assistant Manager
Olympus Property Management
06.2024 - Current
Onsite Leasing Manager
Olympus Property Management
03.2023 - 06.2024
Onsite Leasing Professional
Greystar Management
06.2019 - 03.2023
Executive Assistant
EMC Corporation
05.2011 - 06.2017