Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Erika Ortega

Erika Ortega

Phoenix

Summary

Dynamic customer service professional with a proven track record at Tesla Inc., excelling in sales support and product education. Adept at relationship building and problem resolution, I consistently exceed sales targets while ensuring exceptional customer satisfaction. Proficient in CRM software and Microsoft Excel, I thrive in fast-paced environments, delivering results with a calm demeanor.

Overview

10
10
years of professional experience
7
7
Certification

Work History

Customer Service Representative

CEMEX
Scottsdale
10.2024 - 03.2025
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.

Tesla Advisor

Tesla inc.
Scottsdale
02.2023 - 03.2024
  • Engaging customers with the goal of opening a conversation and ensuring each guest feels welcome.
  • Excite, engage and educate prospective customers and current owners through calls, emails, or text and outbound events to answer questions and educate them about Tesla products.
  • Help Tesla maintain a healthy sales pipeline by collecting customers contact information and scheduling and co-piloting test drives for individuals who exhibit purchase intent or potential.
  • Actively contribute to the achievement of month sales and delivery targets by exceeding individual sales and K.P.I. targets.
  • Effectively present, sell and support the delivery of vehicles.
  • Provide the highest level of customer service throughout the full sales and delivery process, as well as continued support throughout ownership.
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customers needs and comfort level.

Assistant Operator

International Paper
Gilroy
07.2018 - 02.2022
  • Operated Muti-million dollar corrugated board machine making boxes for clients like Fox farms,Dole Farms, Ocean Mist, Amazon.
  • Prepared reports.
  • Printed out labels.
  • Stacked bundles, cutting sheets and cardboard.
  • Unload, load and Align die cut.
  • Raised and lowered print plates.
  • Load ink.
  • Clear Jams.
  • Prepared boxes for shipping.

Education

Esthetician - Beauty

Paul Mitchell The School
Phoenix, AZ
08-2025

Skills

  • Customer service
  • Sales support
  • Product education
  • Effective communication
  • Inventory management
  • Problem resolution
  • Relationship building
  • CRM software
  • Appointment scheduling
  • Customer relationship management (CRM)
  • Microsoft Excel
  • Retail store support
  • Problem-solving
  • Adaptability and flexibility
  • Punctuality and reliability
  • Product sales
  • Calm demeanor
  • Dispute resolution
  • Multi-task management
  • Staff training
  • Client relations
  • Stock management
  • Scheduling

Certification

  • Sales Excellence Certification
  • Chemical Peels Certification
  • Eyelash Artist Certification
  • Barbicide Certification
  • HydraFacial Certification
  • Karavive Certification

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

CEMEX
10.2024 - 03.2025

Tesla Advisor

Tesla inc.
02.2023 - 03.2024

Assistant Operator

International Paper
07.2018 - 02.2022

Esthetician - Beauty

Paul Mitchell The School

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Erika Ortega